Service Manager

Starbucks; Seattle (WA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid vacation for full time employees

Employee discounts

Drug Free Work Environment

State Of The Art Workplace

Small Family Feel

Job summary

Ford dealership in Seattle is seeking an Automotive Service Manager to lead service staff, oversee daily operations, ensure accurate financial records, and keep customers informed with clear updates.

The role requires at least 3 years as a service manager, a valid driver’s license, and the ability to travel between dealerships; you will mentor staff, set department goals, manage budgets, analyze pricing, and drive high customer satisfaction.

Qualifications

• 3 years minimum as a service manager, preferably with Ford.
• Valid Driver’s License and clean driving record.
• Ability to manage multiple operations at multiple locations.
• High school diploma or higher education.
• Technical certifications.
• Ability to prepare statements and forecast upcoming months.
• Knowledge of ordering and inventory management.
• Availability to travel to different dealerships if needed.

Responsibilities

• Oversee Service staff at the dealership.
• Ensure all financial transactions are recorded and properly handled.
• Help customers with service recommendations and explain necessary parts.
• Keep customers informed with updates regarding their job.
• Maintain customer satisfaction throughout service.
• Stay current with manufacturer news, updates, and industry practices.
• Collaborate with marketing team to drive traffic into Service Departments.
• Maintain high ratings on customer review platforms.
• Hire, train, and develop staff into top-line automotive service and parts personnel.
• Create departmental goals and assist dealerships in achieving them.
• Ensure staff completed relevant training and certifications.
• Handle customer complaints at any dealership.
• Create budgets and track expenses.
• Analyze product prices to ensure proper market positioning.
• Prepare reports for corporate office and assist with special projects.

Skills

Service management

Customer service

Budgeting

Staff training

Leadership

Forecasting

Inventory management

Communication

Education

High school diploma or higher

Technical certifications

Job description

Job Title

Automotive Service Manager – Ford

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid vacation for full time employees
• Employee discounts
• Drug Free Work Environment
• State Of The Art Workplace
• Small Family Feel

Responsibilities

• Oversee Service staff at the dealership
• Ensure all financial transactions are recorded and properly handled
• Help customers with service recommendations and explain necessary parts
• Keep customers informed with updates regarding their job
• Maintain customer satisfaction throughout service
• Stay current with manufacturer news, updates, and industry practices
• Collaborate with marketing team to drive traffic into Service Departments
• Maintain high ratings on customer review platforms
• Hire, train, and develop staff into top-line automotive service and parts personnel
• Create departmental goals and assist dealerships in achieving them
• Ensure staff completed relevant training and certifications
• Handle customer complaints at any dealership
• Create budgets and track expenses
• Analyze product prices to ensure proper market positioning
• Prepare reports for corporate office and assist with special projects

Requirements

• 3 years minimum as a service manager, preferably with Ford
• Valid Driver’s License and clean driving record
• Ability to manage multiple operations at multiple locations
• High school diploma or higher education
• Technical certifications
• Ability to prepare statements and forecast upcoming months
• Knowledge of ordering and inventory management
• Availability to travel to different dealerships if needed

Job Type & Schedule

Full-time, 8 hour shift, weekends as needed, in-person work location.