Service Manager

Starks Ford of Queens; Village of Monticello (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

PTO & Sick Leave

401(K)

Job summary

Hireology in New York area seeks a Service Manager to lead the service department at a Ford dealership or equivalent. This role drives staff performance, customer satisfaction, and operational excellence in a fast-paced automotive service setting.

The ideal candidate brings strong leadership, problem-solving skills, and a commitment to safety and quality service. This position requires hands-on management of scheduling, budgets, and service workflow.

Qualifications

• Minimum of a high school diploma or equivalent required.
• Experience in an auto dealership or service department is a plus.
• Proven ability to lead a team and maintain customer satisfaction.

Responsibilities

• Staff management & leadership: hire, train, schedule and supervise advisors, technicians and support staff.
• Financial & budget management: forecast goals, manage budgets and monitor labor efficiency.
• Customer relations & escalations: handle complaints, review CSI scores and drive repeat business.
• Workflow & operations oversight: coordinate daily shop workflow and timely delivery of vehicles.
• Compliance & safety: ensure safety standards and warranty policies are followed.
• Administrative & inventory control: oversee paperwork and collaborate with Parts department.

Skills

Staff management

Leadership

Customer service

Problem solving

Sales coaching

Adaptability

Communication

Physical stamina

Computer skills

Attention to safety

Positive attitude

Education

High school diploma or equivalent

Job description

Service Advisor Compensation and Benefits:

• Competitive Pay

• Health Insurance

• PTO & Sick Leave

• 401(K)

Service Manager Responsibilities:

Staff Management & Leadership: Hire, train, schedule and supervise advisors, technicians and support staff. Coach employees on sales techniques and tactics, technical training programs and education and customer service standards.

Financial & Budget Management: Forecast department goals, manage budgets, regulate expenses, monitor labor efficiency, and track financial benchmarks.

Customer Relations & Escalations: Handle escalated customer customer complaints, resolve issues transparently, review CSI Scores, and oversee follow-up calls to retain clientele and drive new repeat and new business.

Workflow & Operations Oversight: Coordinate daily shop workflow, schedule repair appointments, monitor technician production and productivity and FFV and ensure timely delivery to customers.

Compliance & Safety: Ensure the workplace complies with all safety standards, EPA regulations and manufacturer warranty policies.

Administrative & Inventory Control: Oversee department paperwork, including repair orders, warranty flow, maintenance records, work with the Parts Department for efficient flow through the shop.

Service Manager Requirements:

• Previous experience at a Ford dealership is a plus
• R&R Experience very helpful
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 2 years in service department environment
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.