Operations Manager - Pest Control

Blue Collar Services; Jacksonville (FL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Training & development

Company car

Job summary

Blue Collar Services is seeking a hands-on Field Operations Manager to oversee technicians and maintain smooth day-to-day field operations.

Ideal candidates will manage schedules, dispatch, routes, and workloads while coaching teams to meet performance goals and customer service standards.

Qualifications

• Previous field operations, service management, dispatch, or technician leadership experience.
• Experience managing technicians or employees working in the field.
• Strong scheduling, organizational, and problem-solving skills.
• Ability to manage multiple moving parts in a fast-paced environment.
• Comfortable setting expectations and holding employees accountable.
• Strong leadership, coaching, and communication skills.
• Experience using scheduling, CRM, or field service software.
• Valid driver’s license and clean driving record.

Responsibilities

• Lead and manage a team of field technicians.
• Oversee daily scheduling, dispatch, routes, and workloads.
• Adjust schedules as cancellations, emergencies, and priorities change.
• Hold technicians accountable for attendance, productivity, quality, and customer service.
• Track job completion, callbacks, performance goals, and KPIs.
• Coach, train, and develop technicians.
• Assist with hiring, onboarding, and performance management.
• Oversee inventory, materials, tools, equipment, and vehicle needs.
• Make sure technicians have what they need to complete jobs efficiently.
• Resolve customer escalations and field issues.
• Maintain company safety, quality, and service standards.
• Communicate regularly with ownership regarding staffing, performance, and operational needs.

Skills

Leadership

Scheduling

Problem solving

Communication

Field service software

CRM Software

Tools

Scheduling Software

CRM Software

Field Service Software

Job description

Benefits

• Paid time off
• Training & development
• Company car

Field Operations Manager – Pest Control / Home Services

$65,000–$70,000 Base Salary + Performance Bonus

We’re hiring a hands-on Field Operations Manager to oversee technicians and keep day-to-day field operations running smoothly.

This role is ideal for someone who knows how to manage a busy service team, stay ahead of problems, hold people accountable, and keep schedules, inventory, customers, and technicians moving in the right direction.

Pest control or wildlife experience is preferred, but we’re also open to experienced leaders from HVAC, plumbing, electrical, roofing, restoration, landscaping, construction, or other home service and field service industries.

What You’ll Do

• Lead and manage a team of field technicians
• Oversee daily scheduling, dispatch, routes, and workloads
• Adjust schedules as cancellations, emergencies, and priorities change
• Hold technicians accountable for attendance, productivity, quality, and customer service
• Track job completion, callbacks, performance goals, and KPIs
• Coach, train, and develop technicians
• Assist with hiring, onboarding, and performance management
• Oversee inventory, materials, tools, equipment, and vehicle needs
• Make sure technicians have what they need to complete jobs efficiently
• Resolve customer escalations and field issues
• Maintain company safety, quality, and service standards
• Communicate regularly with ownership regarding staffing, performance, and operational needs

What We’re Looking For

• Previous field operations, service management, dispatch, or technician leadership experience
• Experience managing technicians or employees working in the field
• Strong scheduling, organizational, and problem-solving skills
• Ability to manage multiple moving parts in a fast-paced environment
• Comfortable setting expectations and holding employees accountable
• Strong leadership, coaching, and communication skills
• Experience using scheduling, CRM, or field service software
• Valid driver’s license and clean driving record

Preferred Background

Experience in pest control, wildlife services, or another home service industry is strongly preferred.

Relevant industries may include

• HVAC
• Plumbing
• Electrical
• Roofing
• Other technician-driven field service businesses

Compensation

• $65,000–$70,000 base salary
• Performance-based bonus opportunity
• Career growth and advancement potential
• Opportunity to take ownership of a growing field operation

We’re looking for someone who is proactive, organized, and willing to lead from the front. You should know what’s happening in the field, where the challenges are, and what needs to happen next.

If you know how to run the operation, lead technicians, solve problems, and drive performance, we want to talk with you.