Service Manager

Karl Malone Toyota; Heber City (UT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision Insurance

Paid Vacation

Paid Training & Ongoing Development

401(k) Savings Plan

Inclusive, family-centered culture

Internal promotion opportunities

Job summary

Karl Malone Toyota in Heber City is looking for a Rockstar Service Manager to lead the team and manage the service department. This role is pivotal in ensuring profitability and exceptional customer service. You will set department goals, recruit top talent, and foster a high-performing, family-centered culture while ensuring compliance with industry regulations.

Take advantage of competitive pay and excellent benefits including medical, dental, vision insurance, and a 401(k) savings plan. Join a rapidly growing organization where your contributions truly matter!

Qualifications

• Experience in service management or fixed operations.
• Strong leadership skills with a focus on customer satisfaction.
• Ability to set forecasts and crush department goals.

Responsibilities

• Lead the service department to achieve profitability and high customer satisfaction.
• Recruit, train, and motivate staff to create a top-tier team.
• Ensure compliance with relevant regulations and standards.
• Monitor KPIs and drive marketing strategies to boost business.

Skills

Leadership

Customer focus

Recruitment

Budget management

Job description

NOW HIRING: ROCKSTAR SERVICE MANAGER

Team Karl Malone Automotive Group

We’re growing FAST—and we’re fired up about it!

If you’re a driven, people-first leader who lives and breathes fixed ops, this is your moment. This isn’t just another Service Manager job… this is a career-defining opportunity with a company that truly values its people.

At Team Karl Malone, you don’t just manage a department—you lead a team, shape a culture, and drive results in a family-centered, high-performance environment.

In short: You lead. You inspire. You win.

READY TO LEVEL UP YOUR CAREER?

If you’re an experienced Service Manager (or a strong Fixed Ops leader ready for the next step) and want to work for a company that runs fast and fun— we want to talk to you.

WHAT WE OFFER (AKA: WHY YOU’LL LOVE IT HERE)

At Team Karl Malone, everyone matters—our customers and our employees. Your ideas count. Your leadership matters. And your success is celebrated.

• Competitive pay
• Medical, Dental & Vision Insurance
• Company-Sponsored Counseling Services
• Paid Vacation
• Paid Training & Ongoing Development
• 401(k) Savings Plan
• Basic Life Insurance
• Sundays OFF
• Internal promotion & real career growth
• Inclusive, family-centered culture
• A rapidly growing organization with big opportunities

YOUR MISSION AS SERVICE MANAGER

You’ll be the engine that keeps the service department running strong, profitable, and customer-focused.

Key Responsibilities:

• Set, forecast, and crush department goals
• Recruit, train, motivate, and lead top-tier service talent
• Build and manage the service department budget
• Monitor KPIs, productivity, CSI, and profitability
• Drive teamwork across all departments
• Ensure compliance with manufacturer, warranty, OSHA, and local/state regulations
• Develop marketing strategies to increase repeat and referral business
• Lead weekly department meetings and ongoing training
• Maintain high-quality repairs while minimizing comebacks
• Oversee scheduling, workflow, parts coordination, and technician productivity
• Handle customer concerns quickly and professionally
• Maintain a clean, safe, and professional work environment
• Serve as the liaison with factory reps and technical schools
• Ensure top-tier customer experience from write-up to follow-up

Equal Opportunity Employer

We are committed to creating an inclusive environment and do not tolerate discrimination or harassment of any kind.