Service Manager

Workstream; Colorado Springs (CO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Counseling Services

Paid Vacation

Paid Training & Ongoing Development

401(k) Savings Plan

Basic Life Insurance

Sundays OFF

Internal promotion & real career growt

Inclusive, family-centered culture

Job summary

Team Karl Malone Automotive Group is seeking an experienced Service Manager to lead the fixed ops team in a fast-paced, family-centered environment. You will drive profitability and customer focus, recruiting and mentoring top service talent while managing budgets and department goals.

The role emphasizes leadership, accountability, and a culture that values people. Competitive pay, training, and ongoing career growth await the right candidate.

Qualifications

• Experience as a Service Manager or Fixed Ops leader is required.
• Ability to recruit, train, and motivate service staff.
• Strong budgeting, process improvement, and compliance skills.

Responsibilities

• Set, forecast, and crush department goals.
• Recruit, train, motivate, and lead top-tier service talent.
• Build and manage the service department budget.
• Monitor KPIs, productivity, CSI, and profitability.
• Drive teamwork across all departments.
• Ensure compliance with manufacturer, warranty, OSHA, and local/state regulations.
• Develop marketing strategies to increase repeat and referral business.
• Lead weekly department meetings and ongoing training.
• Maintain high-quality repairs while minimizing comebacks.
• Oversee scheduling, workflow, parts coordination, and technician productivity.
• Handle customer concerns quickly and professionally.

Skills

Leadership

People management

Budget management

KPI tracking

Customer service

Job description

We’re growing FAST—and we’re fired up about it!

If you’re a driven, people-first leader who lives and breathes fixed ops, this is your moment. This isn’t just another Service Manager job… this is a career-defining opportunity with a company that truly values its people.

At Team Karl Malone, you don’t just manage a department—you lead a team, shape a culture, and drive results in a family-centered, high-performance environment.

In short: You lead. You inspire. You win.

READY TO LEVEL UP YOUR CAREER?

If you’re an experienced Service Manager (or a strong Fixed Ops leader ready for the next step) and want to work for a company that runs fast and fun

—we want to talk to you.

CALL or TEXT Dave VanCott TODAY: 801-440-7619

Don’t overthink it—make the move that moves your career forward.

Team Karl Malone Automotive Group

WHAT WE OFFER (AKA: WHY YOU’LL LOVE IT HERE)

At Team Karl Malone, everyone matters—our customers and our employees. Your ideas count. Your leadership matters. And your success is celebrated.

Here’s what you get:

• Competitive pay
• Company-Sponsored Counseling Services
• Paid Vacation
• Paid Training & Ongoing Development
• 401(k) Savings Plan
• Basic Life Insurance
• Sundays OFF
• Internal promotion & real career growth
• Inclusive, family-centered culture
• A rapidly growing organization with big opportunities

YOUR MISSION AS SERVICE MANAGER

You’ll be the engine that keeps the service department running strong, profitable, and customer-focused.

Key Responsibilities:

• Set, forecast, and crush department goals
• Recruit, train, motivate, and lead top-tier service talent
• Build and manage the service department budget
• Monitor KPIs, productivity, CSI, and profitability
• Drive teamwork across all departments
• Ensure compliance with manufacturer, warranty, OSHA, and local/state regulations
• Develop marketing strategies to increase repeat and referral business
• Lead weekly department meetings and ongoing training
• Maintain high-quality repairs while minimizing comebacks
• Oversee scheduling, workflow, parts coordination, and technician productivity
• Handle customer concerns quickly and professionally
• Maintain a clean, safe, and professional work environment
• Serve as the liaison with factory reps and technical schools
• Ensure top-tier customer experience from write-up to follow-up

Equal Opportunity Employer

We are committed to creating an inclusive environment and do not tolerate discrimination or harassment of any kind.