Service Manager

Serra Automotive Group; Cullman (AL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Life insurance

401k

PTO

Employee discounts

Career growth opportunities

Job summary

Serra Automotive Group in Cullman, Alabama is seeking a Service Director/Manager to lead their service department. This role requires a strong background in service and customer management, driving performance and customer satisfaction.

The ideal candidate has at least 3 years of experience in a similar position, a clean driving record, and a passion for delivering excellent customer service. Benefits include competitive pay and healthcare options.

Qualifications

• Minimum of 3 years of experience as a service manager.
• Strong focus on providing excellent customer service.
• Clean driving record & valid driver's license.

Responsibilities

• Assist customers in servicing and repairing their vehicles.
• Understand customer needs and match them with service options.
• Maintain a service customer follow-up system for business development.
• Monitor performance of all service department personnel.
• Craft goals and objectives for the service department.

Skills

Customer service

Service management

Team supervision

Communication

Education

High school diploma or higher education

Job description

Job Summary

We are looking for a Service Director/Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features.

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Life insurance
• 401k
• PTO
• Employee discounts
• Career growth opportunities

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

• A minimum of 3 years of experience as a service manager
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.