Service Manager

Sames Motor Company Inc; Laredo (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

Sames Motor Company Inc is seeking a Service Manager in Laredo, Texas. In this role, you will lead the daily operations of the service department, focusing on productivity and profitability while ensuring exceptional customer experiences.

The ideal candidate will have at least 5 years of automotive management experience, strong leadership capabilities, and a commitment to developing their team. You will manage budgets, improve shop efficiency, and maintain customer satisfaction levels.

Qualifications

• Minimum of 5 years of automotive management experience.
• Strong leadership and team development skills.
• Deep understanding of automotive service operations.
• Experience with budgeting and forecasting.
• Exceptional communication and customer service skills.

Responsibilities

• Direct and oversee daily operations of the service department.
• Manage departmental budgets and performance metrics.
• Resolve customer concerns quickly and professionally.
• Recruit, train, and develop employees.
• Ensure repairs meet quality standards.

Skills

Leadership skills

Team development

Customer service

Problem-solving

Organizational skills

Education

High School Diploma or GED required; college degree preferred

Tools

CDK

PBS

ADP

Job description

Lead a High-Performing Team. Drive Results. Make an Impact.

Are you a proven automotive leader who thrives on developing people, delivering exceptional customer experiences, and driving profitability? Do you have the ability to build winning teams while maintaining operational excellence?

Sames Auto Group is seeking an experienced Service Manager to lead one of our service operations and help us continue delivering the outstanding experience our customers have come to expect for over a century.

If you're passionate about leadership, technician development, customer satisfaction, and growing a profitable Fixed Operations department, we want to hear from you.

What You'll Do

Lead the Service Department

• Direct and oversee the daily operations of a busy automotive service department
• Drive productivity, efficiency, and profitability
• Develop and mentor service advisors, technicians, and support staff
• Foster a positive, high-performing, and team-oriented culture

Deliver Results

• Manage departmental budgets, forecasts, and key performance metrics
• Improve technician productivity and shop efficiency
• Maintain strong gross profit and expense controls
• Oversee warranty administration, rental operations, and special programs
• Develop service marketing and pricing strategies to grow the business

Create Exceptional Customer Experiences

• Resolve customer concerns quickly and professionally
• Maintain high customer satisfaction and retention levels
• Build strong relationships with customers, employees, and manufacturer partners
• Ensure repairs meet dealership and manufacturer quality standards

Develop Your Team

• Recruit, train, coach, and recognize employees
• Implement technician and employee development programs
• Conduct regular performance reviews and support career growth
• Create an environment where employees can succeed and thrive

Requirements

• Minimum of 5 years of automotive management experience
• Strong leadership and team development skills
• Deep understanding of automotive service operations
• Experience with budgeting, forecasting, and operational planning
• Ability to analyze financial statements and performance metrics
• Experience with CDK, PBS, ADP, or similar dealership management systems
• Exceptional communication and customer service skills
• Strong organizational and problem-solving abilities
• Valid driver's license with an insurable driving record
• High School Diploma or GED required; college degree preferred