Service Manager

North American Companies; California, Beckley (MO, WV); On-site; USD 65,000 - 95,000; Full time

Job summary

North American Companies is seeking an experienced Automotive Service Manager to lead a dynamic service team and drive high customer satisfaction.

We value leaders who can coach staff, optimize workloads, and ensure safe, compliant operations while achieving profitability and service quality goals.

Qualifications

• Must be results-driven, highly energized, customer service oriented LEADER.
• Must have a passion for taking care of customers.
• Excellent organization skills and effective verbal and written communication skills.
• Dealertrack experience a plus!
• Proven record of success in dealership management and a strong understanding of vehicle repairs and maintenance.
• Possess ability to lead a Service team to top-level performance and create a 5-star customer experience.
• Computer experience.
• Must have a current, valid driver's license.

Responsibilities

• Provide high quality customer service and satisfaction at or above company standards.
• Maintain good working relations with factories.
• Motivating, Coaching, and Leading a dynamic and high-performing service selling and technical team.
• Effectively supervising and managing the work load and schedules of all service department associates.
• Effectively operating the service department to achieve overall business performance objectives, including sales, productivity, and profitability goals.
• Assist in diagnosing vehicle problems, warranties, services, and repairs.
• Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations.
• Perform other duties as assigned by the General Manager.

Skills

Customer service

Leadership

Communication

Dealership experience

Vehicle maintenance knowledge

Computer literate

ASE certifications

Driver's license

Education

High school diploma

College degree a plus

Tools

Dealertrack

Job description

Automotive Service Manager Service Manager

Business is Booming at ourDealership! We are seeking a Dynamic Service Manager to join our world class service team. We have an immediate opening for a Motivated, Seasoned Service Department Manager. This is an outstanding opportunity for a rewarding career with a mission driven company.

Service Manager Duties include but are not limited to:

• Provide high quality customer service and satisfaction at or above company standards
• Maintain good working relations with factories
• Motivating, Coaching, and Leading a dynamic and high-performing service selling and technical team
• Effectively supervising and managing the work load and schedules of all service department associates
• Effectively operating the service department to achieve overall business performance objectives, including sales, productivity, and profitability goals
• Assist in diagnosing vehicle problems, warranties, services, and repairs
• Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations
• Perform other duties as assigned by the General Manager

Service Manager Qualifications:

• Must be results-driven, highly energized, customer service oriented LEADER
• Must have a passion for taking care of customers
• Excellent organization skills and effective verbal and written communication skills
• Dealertrack experience a plus!
• Proven record of success in dealership management and a strong understanding of vehicle repairs and maintenance
• Possess ability to lead a Service team to top-level performance and create a 5-star customer experience
• Computer experience
• HS Diploma required; college degree a plus; ASE or manufacturer certifications a plus
• Must have a current, valid driver's license

Benefits Include:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical,Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.