Service Manager

Workstream; Provo (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Company-Sponsored Counseling Services

Paid Vacation

Paid Training & Ongoing Development

401(k) Savings Plan

Basic Life Insurance

Internal promotion & real career growth

Inclusive, family-centered culture

Job summary

Workstream is looking for a dedicated Service Manager to drive our service department's success. In this role, you'll lead a team, manage budgets, and ensure a top-tier customer experience.

Responsibilities include setting goals, monitoring KPIs, and fostering team collaboration. We offer competitive pay, company-sponsored counseling services, and a family-centered culture to make your work rewarding.

Qualifications

• Ability to set and crush department goals.
• Experience in recruiting, training, and leading service teams.
• Knowledge of budget management and KPI monitoring.

Responsibilities

• Set, forecast, and crush department goals.
• Recruit, train, motivate, and lead top‑tier service talent.
• Handle customer concerns quickly and professionally.

Job description

YOUR MISSION AS SERVICE MANAGER

You’ll be the engine that keeps the service department running strong, profitable, and customer-focused.

Key Responsibilities:

• Set, forecast, and crush department goals
• Recruit, train, motivate, and lead top‑tier service talent
• Build and manage the service department budget
• Monitor KPIs, productivity, CSI, and profitability
• Drive teamwork across all departments
• Ensure compliance with manufacturer, warranty, OSHA, and local/state regulations
• Develop marketing strategies to increase repeat and referral business
• Lead weekly department meetings and ongoing training
• Maintain high‑quality repairs while minimizing comebacks
• Oversee scheduling, workflow, parts coordination, and technician productivity
• Handle customer concerns quickly and professionally
• Maintain a clean, safe, and professional work environment
• Serve as the liaison with factory reps and technical schools
• Ensure top‑tier customer experience from write‑up to follow‑up

WHAT WE OFFER (AKA: WHY YOU’LL LOVE IT HERE)

At Team Karl Malone, everyone matters—our customers and our employees. Your ideas count. Your leadership matters. And your success is celebrated.

Here’s what you get:

• Competitive pay
• Company‑Sponsored Counseling Services
• Paid Vacation
• Paid Training & Ongoing Development
• 401(k) Savings Plan
• Basic Life Insurance
• Sundays OFF
• Internal promotion & real career growth
• Inclusive, family‑centered culture
• A rapidly growing organization with big opportunities

Equal Opportunity Employer. We are committed to creating an inclusive environment and do not tolerate discrimination or harassment of any kind.