Service Manager

Servco Pacific Job Distro; Hawaii; On-site; USD 90,000 - 120,000; Full time

Job summary

Servco Pacific is seeking a Service Manager to lead our Maui Lexus and Subaru dealership's service team. You will plan, organize, and measure day-to-day operations to keep the department efficient and profitable.

You will build and manage a capable service team to reach financial, employee, and customer satisfaction goals, supervise advisors, technicians, and support staff, and ensure safety and compliance.

Qualifications

• High school diploma or equivalent.
• AS Degree in Auto Technology and ASE certification preferred.
• Valid driver's license and clean driving record.
• Minimum three years of auto dealership service management experience.
• Strong leadership and customer service skills.
• Excellent verbal and written communication skills.
• Working knowledge of auto dealership service management system.
• DealerTrack and (Toyota/Lexus/Subaru) warranty processing experience preferred.
• Proficient in Microsoft Word and Excel.
• Strong problem solver that is analytical and organized.
• Natural leader who's able to build teams and make decisions.

Responsibilities

• Manage Service Consultants and motivate them to obtain sales and customer service index targets.
• Supervise Dispatchers and Auto Technicians to ensure repairs are completed in a safe and timely manner.
• Direct Lot Attendants to move vehicles and shuttle customers safely.
• Manage and ensure warranty administration staff completes paperwork accurately.
• Monitor, report, and correct any safety or compliance issues.

Skills

Service management

Leadership

Customer service

Communication

Problem solving

Education

High school diploma

AS degree in Auto Technology (preferred)

Tools

DealerTrack

Microsoft Word

Excel

Job description

Are you dedicated to delivering excellent customer service and leading a team of automotive service professionals? Servco is looking for a Service Manager to lead a team of service professionals at our Maui Lexus and Subaru dealership. The Service Manager will be responsible for ensuring an efficient and profitable service department including planning, organizing, and measuring the day-to-day operations of the department. This position will also be responsible for building and managing an effective service team to achieve financial, employee, and customer satisfaction targets.

Responsibilities

• Manage Service Consultants and motivate them to obtain sales and customer service index targets
• Supervise Dispatchers and Auto Technicians to ensure repairs are completed in a safe and timely manner
• Direct Lot Attendants to move vehicles and shuttle customers safely
• Manage and ensure warranty administration staff completes paperwork accurately
• Monitor, report, and correct any safety or compliance issues

Requirements

• High school graduate or equivalent
• A.S. Degree in Auto Technology and ASE certification preferred
• Valid driver's license and clean driving record
• Minimum three years of auto dealership service management experience
• Strong leadership and customer service skills
• Excellent verbal and written communication skills
• Working knowledge of auto dealership service management system
• DealerTrack and (Toyota/Lexus/Subaru) warranty processing experience preferred
• Proficient in Microsoft Word and Excel
• Strong problem solver that is analytical and organized
• Natural leader who's able to build teams and make decisions

At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace