Service Manager

Hubler Ford; Greensburg (IN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life Ins.

401K Match

Professional growth opportunities

Employee discounts

Job summary

Russ Hubler Ford in Greensburg, IN is seeking a dedicated Service Manager to lead our service department. You will oversee daily operations, mentor technicians, and ensure top-tier customer satisfaction.

You will coordinate repair orders, manage budgets, and collaborate with other teams to improve efficiency and service quality. ASE certification is a plus, Dealertrack DMS knowledge preferred, and a passion for excellence.

Qualifications

• Proven experience in automotive service management or a similar role.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Knowledge of automotive industry standards, repair processes, and customer service best practices.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• ASE certifications are a plus.
• Knowledge of Dealertrack DMS preferred.

Responsibilities

• Manage day-to-day operations of the service department, ensuring high levels of customer satisfaction.
• Supervise, train, and develop service staff to achieve departmental goals.
• Coordinate repair orders, invoicing, and service logistics efficiently.
• Maintain strong relationships with customers to foster repeat business and loyalty.
• Ensure compliance with company policies, procedures, and automotive industry regulations.
• Monitor service department financials, approving expenses and managing budgets.
• Collaborate with other departments to optimize operations and customer experience.
• Submit warranty claims accurately and in a timely manner.

Skills

Leadership

Communication

Organizational skills

Service management experience

Customer service

Multitasking

ASE Certification

Tools

Dealertrack DMS

Job description

Russ Hubler Ford is seeking a dedicated and experienced Service Manager to join our team in Greensburg, IN. The Service Manager will oversee all aspects of the service department to ensure excellent customer service, efficient operations, and a motivated team.

Responsibilities

• Manage day-to-day operations of the service department, ensuring high levels of customer satisfaction.
• Supervise, train, and develop service staff to achieve departmental goals.
• Coordinate repair orders, invoicing, and service logistics efficiently.
• Maintain strong relationships with customers to foster repeat business and loyalty.
• Ensure compliance with company policies, procedures, and automotive industry regulations.
• Monitor service department financials, approving expenses and managing budgets.
• Collaborate with other departments to optimize operations and customer experience.
• Submit warranty claims accurately and in a timely manner.

Requirements

• Proven experience in automotive service management or a similar role.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Knowledge of automotive industry standards, repair processes, and customer service best practices.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Automotive Service Excellence (ASE) certifications are a plus.
• Knowledge of Dealertrack DMS preferred.

Benefits

• Competitive compensation package.
• Health, Dental, Vision and Life Insurance
• 401K Match
• Opportunities for professional growth and development.
• Supportive and dynamic team environment.
• Employee discounts and perks.

About The Company

Russ Hubler Ford is a trusted automotive dealership committed to providing high-quality vehicles and exceptional customer service. Located in Greensburg, IN, we pride ourselves on our community involvement and dedication to customer satisfaction. Join our team and be part of a company that values integrity, teamwork, and excellence.