Senior Service Manager - Auto Service Leader & Growth

Hubler Ford; Greensburg (IN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life Ins.

401K Match

Professional growth opportunities

Employee discounts

Job summary

Russ Hubler Ford in Greensburg, IN is seeking a dedicated Service Manager to lead our service department. You will oversee daily operations, mentor technicians, and ensure top-tier customer satisfaction.

You will coordinate repair orders, manage budgets, and collaborate with other teams to improve efficiency and service quality. ASE certification is a plus, Dealertrack DMS knowledge preferred, and a passion for excellence.

Qualifications

• Proven experience in automotive service management or a similar role.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Knowledge of automotive industry standards, repair processes, and customer service best practices.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• ASE certifications are a plus.
• Knowledge of Dealertrack DMS preferred.

Responsibilities

• Manage day-to-day operations of the service department, ensuring high levels of customer satisfaction.
• Supervise, train, and develop service staff to achieve departmental goals.
• Coordinate repair orders, invoicing, and service logistics efficiently.
• Maintain strong relationships with customers to foster repeat business and loyalty.
• Ensure compliance with company policies, procedures, and automotive industry regulations.
• Monitor service department financials, approving expenses and managing budgets.
• Collaborate with other departments to optimize operations and customer experience.
• Submit warranty claims accurately and in a timely manner.

Skills

Leadership

Communication

Organizational skills

Service management experience

Customer service

Multitasking

ASE Certification

Tools

Dealertrack DMS

Job description

Russ Hubler Ford in Greensburg, IN is seeking a dedicated Service Manager to lead our service department. You will oversee daily operations, mentor technicians, and ensure top-tier customer satisfaction.

You will coordinate repair orders, manage budgets, and collaborate with other teams to improve efficiency and service quality. ASE certification is a plus, Dealertrack DMS knowledge preferred, and a passion for excellence.