Service Manager

Russ Hubler Ford; Greensburg (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K Match

Professional growth opportunities

Employee discounts

Job summary

Russ Hubler Ford in Greensburg, IN is seeking a dedicated Service Manager to oversee the service department, ensuring excellent customer service and efficient operations. You will lead the team, coordinate repairs and invoicing, and uphold high standards to deliver a superior customer experience.

Join a supportive, growth-oriented dealership offering competitive compensation, health, dental, vision, and life insurance, 401K match, and opportunities for professional development within a dynamic

Qualifications

• Proven experience in automotive service management or a similar role.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Knowledge of automotive industry standards and repair processes.
• Ability to manage multiple priorities in a fast-paced environment.
• ASE certifications are a plus.
• Knowledge of Dealertrack DMS preferred.

Responsibilities

• Manage day-to-day operations of the service department, ensuring high levels of customer satisfaction.
• Supervise, train, and develop service staff to achieve departmental goals.
• Coordinate repair orders, invoicing, and service logistics efficiently.
• Maintain strong relationships with customers to foster repeat business and loyalty.
• Ensure compliance with company policies, procedures, and automotive industry regulations.
• Monitor service department financials, approving expenses and managing budgets.
• Collaborate with other departments to optimize operations and customer experience.
• Submit warranty claims accurately and in a timely manner.

Skills

Leadership

Communication

Automotive service management

Customer service

Staff training

Budgeting

Tools

Dealertrack DMS

Job description

Russ Hubler Ford is seeking a dedicated and experienced Service Manager to join our team in Greensburg, IN. The Service Manager will oversee all aspects of the service department to ensure excellent customer service, efficient operations, and a motivated team.

Responsibilities

• Manage day-to-day operations of the service department, ensuring high levels of customer satisfaction.
• Supervise, train, and develop service staff to achieve departmental goals.
• Coordinate repair orders, invoicing, and service logistics efficiently.
• Maintain strong relationships with customers to foster repeat business and loyalty.
• Ensure compliance with company policies, procedures, and automotive industry regulations.
• Monitor service department financials, approving expenses and managing budgets.
• Collaborate with other departments to optimize operations and customer experience.
• Submit warranty claims accurately and in a timely manner.

Requirements

• Proven experience in automotive service management or a similar role.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Knowledge of automotive industry standards, repair processes, and customer service best practices.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Automotive Service Excellence (ASE) certifications are a plus.
• Knowledge of Dealertrack DMS preferred.

Benefits

• Competitive compensation package.
• Health, Dental, Vision and Life Insurance
• 401K Match
• Opportunities for professional growth and development.
• Supportive and dynamic team environment.
• Employee discounts and perks.

About the Company

Russ Hubler Ford is a trusted automotive dealership committed to providing high-quality vehicles and exceptional customer service. Located in Greensburg, IN, we pride ourselves on our community involvement and dedication to customer satisfaction. Join our team and be part of a company that values integrity, teamwork, and excellence.