Service Manager

Tyrone Raystown Ford Parent Account; Huntingdon (Huntingdon County); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Health insurance

Retirement plan

Paid time off

Employee discounts

Job summary

Raystown Ford in Huntingdon, PA is seeking a Service Manager to lead the daily operations of the service department. You will oversee staff, schedules, and workflow while focusing on exceptional customer service and profitability.

The ideal candidate brings automotive service management experience, strong leadership, and excellent communication. This role offers a clear path for growth and a competitive benefits package.

Qualifications

• Proven experience in automotive service management or related field.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of automotive repair processes and service department financials.

Responsibilities

• Manage day-to-day service department operations: staffing, scheduling, workflow.
• Maintain high customer satisfaction through quality service and clear communication.
• Monitor service metrics and financials to meet department goals.
• Train service advisors and technicians to improve productivity and service.

Skills

Automotive service management

Leadership

Customer service

MS Office / service software

Education

High school diploma

Tools

Service management software

Job description

The Service Manager at Raystown Ford will lead and oversee the daily operations of the service department in Huntingdon, PA. This role requires a proactive leader dedicated to delivering exceptional customer service while managing service staff, schedules, and workflow efficiently. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a thorough understanding of automotive service operations to ensure customer satisfaction and department profitability.

Responsibilities

• Manage day-to-day service department operations, including staffing, scheduling, and workflow coordination.
• Ensure high levels of customer satisfaction by maintaining quality service standards and effective communication.
• Monitor service metrics and financial performance to meet or exceed department goals.
• Develop and train service advisors and technicians to improve productivity and customer service.
• Handle customer concerns and resolve complaints promptly and professionally.
• Collaborate with parts and sales departments to optimize service efficiency and sales opportunities.
• Maintain compliance with company policies, safety regulations, and warranty procedures.

Requirements

• Proven experience in automotive service management or a related field.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of automotive repair processes and service department financials.
• Ability to multitask, prioritize, and solve problems effectively.
• Proficient with service management software and Microsoft Office Suite.
• High school diploma or equivalent; additional technical or business education is a plus.

Benefits

• Competitive salary range from $50,000.00 to $80,000.00 per year paid semi-monthly.
• Opportunities for professional growth and career advancement.
• Health, dental, and vision insurance options.
• Retirement savings plan with company contributions.
• Paid time off and holiday benefits.
• Employee discounts on vehicles and services.

About the Company

Raystown Ford is a reputable automotive dealership located inHuntingdon, PA, committed to providing exceptional customer experiences and quality vehicle services. We pride ourselves on a dedicated workforce, a customer-first approach, and a strong community presence. Join our team to be a part of a thriving company that values integrity, teamwork, and professional excellence.