Service Manager

ED MARTIN BUICK GMC; Carmel (IN); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) with match

Paid time off

Career development opportunities

Job summary

Ed Martin Buick GMC in Carmel, IN is seeking a skilled Service Manager to lead our growing service department. You will supervise advisors, technicians, and support staff, drive CSI improvements, and ensure efficient daily operations in a state-of-the-art facility.

You will mentor team members, uphold warranty processes and safety standards, partner with Parts & Sales leadership, and help build a best-in-class service operation at a family-owned dealership with strong community ties.

Qualifications

• Proven success in automotive service management or assistant service management (minimum 3 years preferred).
• Strong leadership and communication skills.
• Ability to multitask in a fast-paced, high-volume environment.
• Desire to grow and build a best-in-class service operation.

Responsibilities

• Lead and manage all service department operations, including advisors, technicians, and support staff
• Maintain and improve CSI scores through exceptional customer service practices
• Oversee daily scheduling, workflow management, and shop efficiency
• Coach, train, and develop service team members
• Ensure service processes, warranty procedures, and safety standards are followed
• Monitor department financial performance, including gross profit, expenses, and efficiency metrics
• Collaborate closely with Parts & Sales leadership as well as Group Fixed Ops leadership
• Help maintain a positive and professional work environment that supports team success

Skills

Leadership

Communication

Multitasking

Customer focus

DMS experience

Tools

Reynolds & Reynolds DMS

Job description

Service Manager – Ed Martin Buick GMC (Carmel, IN)

Join a Growing Dealership with a Family-Owned Legacy

Ed Martin Buick GMC is expanding! We’ve recently added a state-of-the-art service department expansion to support our growing customer base, and we are looking to add a skilled and motivated Service Manager to lead our high-performing team.

As part of the Ed Martin Automotive Group — one of Indiana’s most respected and fastest-growing automotive groups — you’ll be joining a company that values integrity, customer satisfaction, and employee development. With 13 brands across 11 locations and a reputation for excellence, we’re proud to be “The Only Name You Need to Know.”

Responsibilities

• Lead and manage all service department operations, including advisors, technicians, and support staff

• Maintain and improve CSI scores through exceptional customer service practices

• Oversee daily scheduling, workflow management, and shop efficiency

• Coach, train, and develop service team members

• Ensure service processes, warranty procedures, and safety standards are followed

• Monitor department financial performance, including gross profit, expenses, and efficiency metrics

• Collaborate closely with Parts & Sales leadership as well as Group Fixed Ops leadership

• Help maintain a positive and professional work environment that supports team success

Qualifications

• Proven success in automotive service management or assistant service management (minimum 3 years preferred)

• Strong leadership and communication skills

• Ability to multitask in a fast-paced, high-volume environment

• Proficient with dealership DMS (Reynolds experience preferred but not required)

• Customer-first mindset with strong problem-solving skills

• Desire to grow and build a best-in-class service operation

Why Join Ed Martin Buick GMC?

• Family-owned, community-focused organization

• Newly expanded, modern service facility

• Excellent earning potential & comprehensive benefits

• Supportive leadership team & ongoing professional development

• Stable, respected, and growing automotive group

• Opportunity to shape and lead a growing service department

Schedule & Pay

• Full-Time, on-site in Carmel, IN

• Competitive salary + performance bonuses

• Benefits include health, dental, vision, 401(k), paid time off, and more

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.