Service Manager

Fox Subaru; Grand Rapids (MI); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive Salary

Paid Time Off

Employee Discounts

Résumé du poste

Fox Subaru in Grand Rapids, MI is seeking a Full-Time Service Manager to lead the service department and drive exceptional customer experiences. You will oversee technicians and service advisors, set schedules, and ensure timely repairs with a focus on quality and teamwork.

Your leadership will promote a culture of respect and honesty, while you train staff and continually improve service processes to meet high standards and customer expectations.

Qualifications

• Proven leadership experience in a service or retail setting.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to organize schedules and manage a busy service department.

Responsabilités

• Oversee service department operations to ensure customer satisfaction.
• Lead technicians and service advisors, providing guidance and support.
• Manage service schedules and workflow to ensure timely repairs.
• Maintain quality control and implement process improvements.
• Coordinate staff training and foster a collaborative, respectful culture.

Connaissances

Leadership

Customer Service

Communication

Problem-Solving

Team Supervision

Description du poste

Join Fox Subaru in Grand Rapids, MI as a Full-Time Service Manager and take your career to the next level. This onsite role offers the chance to lead a dynamic team committed to delivering exceptional service in the auto dealership industry. Here, you will foster a culture of excellence and teamwork, ensuring every customer has a positive experience.

You will play a crucial role in shaping our service processes to reflect our core values of respect and honesty. Your enthusiasm and leadership will not only drive performance but also create a fun and engaging environment for both employees and customers. Embrace the opportunity to innovate and make a real impact daily.

You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Be part of a dealership that values forward-thinking and professionalism in everything we do.

Day to day as a Service Manager

As the Service Manager at Fox Subaru, your day-to-day responsibilities will revolve around overseeing the service department's operations to ensure exceptional customer satisfaction. You will lead a team of technicians and service advisors, providing guidance and support while promoting a culture of teamwork. Daily tasks include managing service schedules, monitoring workflow, and ensuring timely and effective repairs.

You will be responsible for maintaining high standards of quality control, assessing customer feedback, and implementing improvements where needed. Additionally, you'll coordinate training sessions to enhance team skills and ensure that all staff members adhere to best practices. Engaging with customers to understand their needs and resolving any issues that arise will be fundamental to your role, as will maintaining an organized and efficient service area that reflects our commitment to excellence.

Does this sound like you?

To succeed as a Service Manager at Fox Subaru, you will need a strong set of skills that contribute to effective leadership and customer service. Excellent communication skills are essential, allowing you to interact confidently with customers and team members alike. Strong problem-solving abilities will help you address any challenges that arise in a fast-paced environment. You should possess a keen organizational aptitude to manage service schedules, prioritize tasks, and ensure smooth operations daily. Leadership and motivational skills are vital, as you will inspire your team to perform at their best while fostering a collaborative atmosphere.

A commitment to excellence, respect, and honesty will guide your actions and decisions, ensuring that you uphold the dealership's core values. Additionally, a positive attitude and enthusiasm will help create a fun work environment that aligns with our company culture and keeps employees and customers engaged.