Service Manager

Fox Kia South; Grand Rapids (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive Salary

Paid Time Off

Employee Discounts

Job summary

Fox Kia South in Grand Rapids, MI is seeking a Full-Time Service Manager to lead our fixed operations on site. You will oversee service and parts, drive high performance, and cultivate a respectful, team-focused environment.

Responsibilities include managing workflow, coaching technicians and service advisors, tracking metrics, and implementing process improvements to enhance customer satisfaction. A strong emphasis on leadership and communication is essential for success in this role.

Qualifications

• Experience leading service and parts operations.
• Strong leadership and communication skills.
• Commitment to customer service and operational excellence.

Responsibilities

• Oversee all fixed operations and ensure efficient service and parts.
• Lead and develop the service team and maintain open communication.
• Monitor metrics and implement best practices to improve performance.

Job description

Join Fox Kia South as a Full-Time Service Manager in Grand Rapids, MI, and become part of a dynamic team that thrives on respect, teamwork, and professionalism. This position offers a unique opportunity to lead a pivotal aspect of our dealership, focusing on high-performance operations that directly impact customer satisfaction. Work onsite in an environment where your enthusiasm and expertise will inspire those around you.

You will play a key role in fostering a culture of excellence, collaborating with dedicated professionals who share your commitment to forward-thinking solutions. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Embrace the excitement of being at the forefront of our company's growth and success in the automotive industry.

Day to day as a Fixed Operations Manager

As the Service Manager at Fox Kia South, your daily responsibilities will include overseeing all fixed operations, ensuring efficient service and parts departments that prioritize customer satisfaction. You will lead a team, fostering a culture of respect and teamwork while encouraging high performance and open communication. On a day-to-day basis, you will manage workflow processes, monitor performance metrics, and implement best practices to enhance operational excellence. Additionally, you will collaborate with service advisors and technicians to resolve customer issues promptly and build lasting relationships. Regularly conducting training sessions will be essential to develop your team's skills, aligning them with our customer-focused approach.

Your leadership will be crucial in driving results and advancing our dealership's commitment to quality service.

Would you be a great Fixed Operations Manager?

To be successful as the Service Manager at Fox Kia South, you will need a blend of strong interpersonal, leadership, and organizational skills. Excellent communication is essential, as you will interact with customers and team members daily, ensuring clarity and fostering a collaborative environment. Problem-solving abilities are critical for addressing challenges promptly and effectively, while analytical skills will help you assess performance metrics and implement necessary improvements.

A strong focus on customer service will be vital to maintain high satisfaction levels and build lasting relationships. Additionally, time management skills are necessary to prioritize tasks in a fast-paced environment. You should be adaptable and open-minded, ready to embrace new ideas and approaches that enhance operations.

A commitment to growth and excellence will ensure your success in driving the dealership's fixed operations forward, while maintaining a positive and energetic workplace culture.