Service Manager

NextGen Security; Georgia; On-site; USD 90,000 - 120,000; Full time

Job summary

NextGen Security, LLC in Houston, TX seeks a high-impact Service Manager to lead and grow our service operations. You will own service performance, customer satisfaction, and recurring revenue growth while leading technicians and coordinators in a fast-paced security integration environment.

This role offers the opportunity to scale a critical business unit, improve operational performance, and build long-term customer partnerships.

Qualifications

• Bachelor’s degree in operations, business, management or related field or security operations experience.
• Experience in management, operations, and leadership.
• Previous supervisory/management experience.
• Excellent customer service skills.
• Excellent oral and written communication skills.

Responsibilities

• Lead, develop, and hold accountable a team of Field Service Technicians and Coordinators.
• Manage service contracts.
• Establish and maintain subcontractor relationships.
• Partner with sales to grow new service contracts through customer relationships.
• Ability to safely operate a company vehicle.
• Provide exceptional customer service to clients.

Skills

Leadership

Operations management

Customer service

Communication

Team development

Contract management

Education

Bachelor’s degree in operations, business, management or related field

Job description

Job Summary

Company

NextGen Security, LLC

Location

Houston, TX

Industries

Security Integration

Job Type

Full TimeEmployee

Years of Experience

5+ years of experience

Career Level

Manager

Exemption

Exempt

Service Manager

About the Job

Whatwe’relooking for:

We are seeking a high-impact Service Manager to lead and grow our service operations in the Houston market. This role will own service performance, customer satisfaction, and recurring revenue growth, while leading a team of technicians and coordinators in a fast-paced security integration environment.

This position offers the opportunity to scale a critical business unit, improve operational performance, and drive long-term customer partnerships.

Whatyou’llbe doing:

Theresponsibilitiesof this position willinvolvemanagingthe service department operations to ensure customer satisfaction including business growth through marketing and customer visits.

This position is one we hold in high regardin order toprovidethe level ofserviceexcellenceour customersexpect anddeserve. Specific duties to include:

• Lead, develop, and holdaccountablea team of Field Service Techniciansand Coordinators, driving performance, productivity, and career growth.

• Manage service contracts.

• Establish andmaintainsubcontractor relationships around the country.

• Partner with sales and independently drive new service contract growth through customer relationships, site visits, and identification of upsell opportunities.

• Ability to safelyoperatea company vehicle.

• Provide exceptional customer service to clients.

What you bring to the table:

• Bachelor’s degree in operations, business,management or related fieldor relevant security industry management experience, specific to service or operations

• Experience in management, operations, and leadership.

• Previoussupervisory/management experience

• Excellent customer service skills

• Excellent oral and written communication skills

Additional Skills:

• Must be able to communicate effectively and professionally in both written and verbalmannerto customers, vendorsand to those within the company.

• Must possess a positive attitude and be willing to interact with customers, co-workersand other personnelat all times.

• Commitment to integrity andCompanyStandards and Procedures.

More About Us

NextGen Securityis an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation,managementand on-going maintenance services. Our companyaccomplishesthis by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industryexpertisewith single site, multi-facility, plant-wide, campus-wide, regional,nationaland international security projects.If thatwasn’tconvincing enough, check out what our employees say about working at NextGen:https://www.youtube.com/watch?v=qLQVPTlAlJM

Notice To Employment / Recruitment Agents

Employment / Recruitment agents may onlysubmitcandidates for vacancies only if they have written authorization to do so from NextGen Security’s HR department. Any agency candidate submission may only besubmittedto positions opened to the agency through openings available via NextGen Security’s website. NextGen Security will only pay a fee for candidatessubmittedor presented where there is a contract communication in place between the Employment / Recruitment agents and NextGen Security, and only if the candidate issubmittedvia approval from NextGen Security’s HR department. Candidatessubmittedor presented by Employment / Recruitment Agents withouta fullapproval from NextGen Security’s HR department shall not be deemedto form part of any Engagement for which the Agency may claimremuneration.