Service Manager

Dream Live Prosper Communities; Fort Worth (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) matching

Learning incentives

Volunteer Time Off

Well-being programs

Company events

Self improvement/productivity tools

Job summary

Dream Live Prosper Communities in Fort Worth, TX seeks a proactive Service Manager to head the service department, resolve work orders efficiently, and boost resident satisfaction through strong maintenance leadership.

The role requires HVAC mastery, vendor management, budgeting, and a hands‑on approach to multi‑skill maintenance, with on‑site duties including occasional weekend hours and on‑call rotations.

Qualifications

• HVAC-related certifications and licenses required.
• Experience as HVAC Service Manager or similar role.
• Ability to manage budgets and vendor relations.
• Strong communication with team, vendors, and residents.

Responsibilities

• Lead and mentor maintenance team and on‑call rotation.
• Ensure work orders are resolved promptly with 24‑hour response targets.
• Prepare units for move‑ins with top‑notch repairs and replacements.
• Oversee vendor relations and maintenance inventory on a fixed OpEx budget.
• Streamline purchasing through Appfolio and monitor expenditures.

Skills

HVAC Certified

Leadership

Budgeting

Vendor relations

Communication

Problem solving

Property management knowledge

Driver's license

Tools ownership

Manual lifting 50+ lbs

Education

HVAC Certifications

Tools

Appfolio

Job description

Dream Live Prosper Communities is seeking a proactive, highly skilled, and driven professional to fill the role of Service Manager. In this key position, you will head our dedicated service department, ensure work orders are efficiently resolved, boost resident satisfaction, maximize community system performance, and carefully manage inventory and maintenance operations.

We are looking for a dependable leader and self‑starter with comprehensive technical expertise in multiple fields, such as HVAC, plumbing, electrical work, appliance repair, and pool maintenance. The ideal candidate will also bring a solid track record of managing vendor relations and implementing preventative maintenance strategies.

About this opportunity

• Location: Dream Marine Creek, 5222 Shadydell Dr, Fort Worth, TX 76135
• Position type: Full-time
• This job requires a flexible schedule with varied work hours that may include weekends.

What We are looking for in a Service Manager

• HVAC Certified
• Proven experience as an HVAC Service Manager or a similar role.
• Strong knowledge of HVAC systems, components, and controls.
• Leadership and team management skills with a focus on collaboration.
• Excellent problem‑solving and decision‑making abilities.
• Familiarity with budgeting and cost control principles.
• Practical communication skills for interactions with team members, vendors, and residents.
• Relevant certifications and licenses in HVAC systems.
• Familiarity with property management operations is a plus.
• Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on‑call rotation.
• Possess own basic tools.
• Ability to lift 50+ lbs and walk multiple flights of stairs daily.
• Strong customer service skills and a can‑do attitude.

What you will do as a Service Manager

• Wow-ing residents with impeccable service.
• Craft cost‑saving initiatives and manage budgets effectively.
• Swiftly respond to resident requests within 24 hours.
• Guide the maintenance team's hours, focus, and on‑call schedule.
• Lead by example, providing mentorship and coaching.
• Ready vacant apartments for move‑ins, ensuring top‑notch repairs and replacements.
• Multi‑skilled: from painting and electrical work to HVAC and pool maintenance.
• Keep grounds pristine, promptly address emergencies, and identify property hazards.
• Nurture relationships with service providers, overseeing vendors and supplies.
• Maintain a well‑stocked maintenance shop without unnecessary spending.
• Uphold loss prevention initiatives and manage OpEx maintenance budget.
• Streamline purchasing through Appfolio, ensuring cost‑effective acquisitions.
• Lead from the front, performing technician and groundskeeper duties.
• Efficiently schedule vacancies for 5‑day turns.
• Assign service requests to qualified personnel for a 24‑hour turnaround.
• Schedule all vacancies for 5‑day turns.
• Manage security deposit dispositions and attend required meetings.

Benefits and Perks

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well‑being programs, company events, self improvement/productivity tools, and the incredible feeling of making a difference.

Equal Opportunity Employer

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at [e-mail]. Offers of employment are conditional upon satisfactory completion of pre‑employment background verification (including E‑Verify). California applicants can view our California Data Privacy Policy.