Service Manager

Dream Live Prosper Communities; Crowley (LA); On-site; USD 52,000 - 68,000; Full time

Job summary

Dream Live Prosper Communities seeks a Service Manager to lead the service department, oversee maintenance operations and inventory, and ensure efficient resolution of work orders.

The ideal candidate brings HVAC expertise across multiple trades, strong leadership, and a focus on preventative maintenance and vendor relationships.

Qualifications

• Requires HVAC certifications and proven experience in HVAC service management.
• Experience leading a maintenance team and managing a budget.
• Strong communication with residents, vendors, and staff.
• Flexible schedule including potential weekends and on-call responsibilities.

Responsibilities

• Lead the service department and oversee maintenance operations and inventory.
• Coordinate vendor relationships and streamline purchasing to control costs.
• Respond to resident requests within 24 hours and schedule 5-day turns.
• Mentor team members and delegate duties for efficient operations.
• Prepare vacant apartments with repairs and replacements as needed.
• Ensure safety, grounds care, and loss prevention measures are followed.

Skills

HVAC certification

Leadership

Budgeting

Customer service

Vendor management

Multi-trade maintenance

Education

HVAC certification

Job description

Overview

To elevate resident satisfaction, optimize the performance of community systems, and oversee maintenance operations and inventory, Dream Live Prosper Communities seeks a proactive Service Manager to lead the service department and ensure efficient resolution of work orders.

The ideal candidate is a self-starter with extensive technical expertise across multiple disciplines, including pool care, appliance repair, electrical systems, plumbing, and HVAC. The role requires implementing preventative maintenance strategies and coordinating vendor relationships.

What you will do as a Service Manager

• Wow residents with impeccable service and maintain high standards of property management support.
• Craft cost-saving initiatives and manage budgets effectively.
• Swiftly respond to resident requests within 24 hours.
• Guide the maintenance team’s hours, focus, and on-call schedule.
• Mentor and coach team members; lead by example.
• Prepare vacant apartments for move-ins with top-notch repairs and replacements.
• Perform multi-skilled work across painting, electrical, HVAC, pool maintenance, and related trades as needed.
• Keep grounds pristine, address emergencies promptly, and identify property hazards.
• Nurture relationships with service providers; oversee vendors and supplies.
• Maintain a well-stocked maintenance shop and control costs.
• Uphold loss prevention and manage operating expenditures (OpEx) maintenance budget.
• Streamline purchasing and acquisitions to ensure cost-effectiveness.
• Lead from the front, performing technician and groundskeeper duties as required.
• Schedule vacancies for 5-day turns and assign service requests to qualified personnel for a 24-hour turnaround.
• Manage security deposit dispositions and participate in required meetings.

What we are looking for in a Service Manager

• HVAC certification with proven experience as an HVAC Service Manager or similar role.
• Strong knowledge of HVAC systems, components, and controls.
• Leadership and team-management skills with a collaborative approach.
• Excellent problem-solving and decision-making abilities.
• Budgeting and cost-control familiarity.
• Effective communication with team members, vendors, and residents.
• Relevant HVAC certifications and licenses.
• Familiarity with property management operations is a plus.
• Valid driver’s license, clean driving record, and reliable vehicle for on-call work.
• Own basic tools.
• Ability to lift 50+ lbs and walk multiple flights of stairs daily.
• Strong customer service skills and a can-do attitude.

Qualifications and Requirements

Requires a flexible schedule with varied hours, including potential weekends. Previous experience in property maintenance or facilities management is preferred.

Equal Opportunity Employer

DLP Capital is an equal opportunity employer. We do not discriminate on the basis of any protected status under applicable law. If you require accommodation during the hiring process, please contact HR.