Service Manager

Dream Live Prosper Communities; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

401(k) matching

Learning incentives

Volunteer Time Off

Job summary

Dream Live Prosper Communities is seeking a motivated Service Manager to lead the service department in Houston, overseeing work orders, maintenance operations, and inventory to keep community systems peak performance. The role requires strong HVAC expertise, vendor management, and a proven leadership track record in property services.

Responsibilities include managing budgets, responding to resident requests within 24 hours, scheduling on-call coverage, and ensuring timely turnover of vacants

Qualifications

• HVAC Certified
• Lease-Up experience required
• Proven HVAC Service Manager or similar role
• Strong knowledge of HVAC systems, components, and controls
• Leadership and team management with collaboration focus
• Excellent problem-solving and decision-making abilities
• Familiarity with budgeting and cost control principles
• Effective communication with team, vendors and residents
• Relevant HVAC certifications/licenses
• Familiarity with property management operations is a plus
• Valid driver's license with clean record and reliable vehicle for on-call work
• Own basic tools
• Ability to lift 50+ lbs and climb stairs daily
• Strong customer service and can-do attitude

Responsibilities

• Wow residents with impeccable service.
• Craft cost-saving initiatives and manage budgets.
• Respond to resident requests within 24 hours.
• Guide maintenance team hours, focus, and on-call schedule.
• Lead by example with mentorship and coaching.
• Prepare vacants for move-ins with top repairs.
• Multi-skilled work including painting, electrical, HVAC and pool maintenance.
• Keep grounds pristine and address emergencies promptly.
• Nurture relationships with service providers, oversee vendors and supplies.
• Maintain stocked maintenance shop and manage OpEx maintenance budget.
• Streamline purchasing through Appfolio for cost-effective acquisitions.
• Lead from the front, perform technician and groundskeeper duties.
• Schedule vacancies for 5-day turns.
• Assign service requests to qualified staff for 24-hour turnaround.
• Manage security deposits and participate in required meetings.

Skills

HVAC expertise

Leadership

Vendor management

Budgeting

Preventative maintenance

On-site operations

Resident service

Job description

Dream Live Prosper Communities is seeking a motivated, proactive, and highly skilled professional to join our team as a Service Manager. Leading our dedicated service department, you will play an essential role in driving resident satisfaction through the efficient execution of work orders, precisely managing maintenance operations and inventory, and keeping community systems at peak performance.

As a proactive self-starter and dependable leader, you will bring a strong track record of managing vendor relationships and implementing preventative maintenance strategies. Successful candidates should possess robust technical expertise across multiple disciplines, including HVAC, plumbing, electrical systems, appliance repair, and pool maintenance.

About this opportunity

• Location: City Park, 1640 East TC Jester Blvd, Houston, TX 77008
• Position type: Full-time
• This job requires a flexible schedule with varied work hours that may include weekends.

What We are looking for in a Service Manager

• HVAC Certified
• Lease-Up Experience a Must
• Proven experience as an HVAC Service Manager or a similar role.
• Strong knowledge of HVAC systems, components, and controls.
• Leadership and team management skills with a focus on collaboration.
• Excellent problem-solving and decision-making abilities.
• Familiarity with budgeting and cost control principles.
• Practical communication skills for interactions with team members, vendors, and residents.
• Relevant certifications and licenses in HVAC systems.
• Familiarity with property management operations is a plus.
• Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
• Possess own basic tools
• Ability to lift 50+ lbs and walk multiple flights of stairs daily.
• Strong customer service skills and a can‑do attitude.

What you will do as a Service Manager

• Wow residents with impeccable service.
• Craft cost‑saving initiatives and manage budgets effectively.
• Swiftly respond to resident requests within 24 hours.
• Guide the maintenance team's hours, focus, and on‑call schedule.
• Lead by example, providing mentorship and coaching.
• Ready vacant apartments for move‑ins, ensuring top‑notch repairs and replacements.
• Multi‑skilled: from painting and electrical work to HVAC and pool maintenance.
• Keep grounds pristine, promptly address emergencies, and identify property hazards.
• Nurture relationships with service providers, overseeing vendors and supplies.
• Maintain a well‑stocked maintenance shop without unnecessary spending.
• Uphold loss prevention initiatives and manage OpEx maintenance budget.
• Streamline purchasing through Appfolio, ensuring cost‑effective acquisitions.
• Lead from the front, performing technician and groundskeeper duties.
• Efficiently schedule vacancies for 5‑day turns.
• Assign service requests to qualified personnel for a 24‑hour turnaround.
• Schedule all vacancies for 5‑day turns.
• Manage security deposit dispositions and attend required meetings.

Benefits and Perks

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well‑being programs, company events, self‑improvement/productivity tools.

Equal Opportunity Employer

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at [e-mail]. Offers of employment are conditional upon satisfactory completion of pre‑employment background verification (including E‑Verify). California applicants can view our California Data Privacy Policy here.