Lead Service Technician

Dream Live Prosper Communities; Little Rock (AR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO

Health/dental/vision/life insurance

401(k) matching

Learning incentives

Volunteer Time Off

Job summary

Dream Live Prosper Communities is seeking a Lead Service Technician to head the service department, improving resident satisfaction through efficient work-order resolution and rigorous maintenance oversight. The role demands HVAC expertise, strong leadership, and the ability to manage budgets and vendor relationships on-site.

You will drive preventative maintenance, oversee inventory, and ensure timely completion of tasks, including 24-hour response and 5-day turn scheduling for vacancies.

Qualifications

• HVAC certification and experience in managing service operations.
• Strong leadership and budgeting knowledge with problem-solving skills.
• Effective communication with team, vendors, and residents.

Responsibilities

• Lead the service department and oversee maintenance operations.
• Coordinate vendor relationships and preventative maintenance plans.
• Prepare dwellings for move-ins and ensure top-notch repairs.
• Manage inventory and maintain an organized maintenance shop.
• Schedule and assign service requests for timely resolutions (24-hour turnaround).
• Lead by example, mentor technicians, and oversee on-call rotations.

Skills

HVAC Certified

Leadership

Budgeting

Customer service

Vendor management

Communication skills

Appfolio

Tool use

Tools

Appfolio

Job description

Dream Live Prosper Communities is looking for a driven, proactive, and exceptionally skilled professional to fill the role ofLead Service Technician. Heading our dedicated service department, you will play a vital role in boosting resident satisfaction through the efficient resolution of work orders, precise oversight of maintenance operations and inventory, and the optimal performance of community systems.

As a dependable leader and self-starter, you will bring a proven track record of coordinating vendor relationships and executing preventative maintenance strategies. The ideal candidate should possess extensive technical expertise in several areas, including HVAC, plumbing, electrical systems, appliance repair, and pool care.

Dream Here: Careers at Dream Live Prosper Communities

At Dream Live Prosper Communities, we focus on fostering rewarding careers alongside building exceptional neighborhoods. Our team seeks motivated and dedicated individuals eager to help establish flourishing communities that enhance residents' lives.

Our employees strive to deliver unparalleled service so that our residents genuinely cherish their homes. As part of DLP Capital, we cultivate a work environment driven by excellence, advancement, and shared purpose. For thirteen straight years, DLP Capital has been named to the Inc. 5000 list of fastest-growing companies, in addition to earning spots on various Best Places to Work rankings.

If you are looking for a purpose-led career focused on leadership, professional growth, and making a real difference, Dream Live Prosper Communities is the perfect place for you.

About this opportunity:

• Position type: Full-time
  • This job requires a flexible schedule with varied work hours that may include weekends.
• Competitive compensation with monthly incentive potential

What We are looking for in a Service Manager:

• HVAC Certified
• Proven experience as an HVAC Service Manager or a similar role.
• Strong knowledge of HVAC systems, components, and controls.
• Leadership and team management skills with a focus on collaboration.
• Excellent problem-solving and decision-making abilities.
• Familiarity with budgeting and cost control principles.
• Practical communication skills for interactions with team members, vendors, and residents.
• Relevant certifications and licenses in HVAC systems.
• Familiarity with property management operations is a plus.
• Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
• Possess own basic tools
• Ability to lift 50+ lbs and walk multiple flights of stairs daily.
• Strong customer service skills and a can-do attitude.

What you will do as a Service Manager:

• Wow-ing residents with impeccable service
• Craft cost-saving initiatives and manage budgets effectively.
• Swiftly respond to resident requests within 24 hours.
• Guide the maintenance team's hours, focus, and on-call schedule.
• Lead by example, providing mentorship and coaching.
• Ready vacant apartments for move-ins, ensuring top-notch repairs and replacements.
• Multi-skilled: from painting and electrical work to HVAC and pool maintenance.
• Keep grounds pristine, promptly address emergencies, and identify property hazards.
• Nurture relationships with service providers, overseeing vendors and supplies.
• Maintain a well-stocked maintenance shop without unnecessary spending.
• Uphold loss prevention initiatives and manage OpEx maintenance budget.
• Streamline purchasing through Appfolio, ensuring cost-effective acquisitions.
• Lead from the front, performing technician and groundskeeper duties.
• Efficiently schedule vacancies for 5-day turns.
• Assign service requests to qualified personnel for a 24-hour turnaround.
• Schedule all vacancies for 5-day turns
• Manage security deposit dispositions and attend required meetings.

What Motivates Us:

Making an Impact: At DLP, making a difference is at the heart of everything we do, whether it’s for our residents, investors, or business partners.

Embracing Challenges: We view roadblocks as opportunities and proactively seek solutions.

Growth: We've been recognized on the Inc. 5000 list as one of America's fastest-growing private companies for thirteen consecutive years.

Who We Are:

What We Do: We finance the building of Thriving Communities.

Our Mission: To lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.

Our Purpose: To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

Our Big, Hairy, Audacious Goal (BHAG): To positively impact 10 million lives by funding 5,000 Thriving Communities and becoming one of America's 100 largest private companies.

Our Culture: We work hard towards ambitious goals, driven by a purpose bigger than ourselves. We seek to make a difference in the affordable housing crisis and in the lives of our employees, investors, and partners. We follow our Elite Execution System to develop personally and professionally, striving to Live Fully in all areas of life.

Core Values:

Driven for Greatness: Pursuing knowledge and growth both personally and professionally.

Living Fully: Achieving optimal health in all life aspects: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.

Grit: Demonstrating endurance and commitment to achieve long-term goals.

Community: Elevating the greater good and cultivating thriving relationships.

Authenticity: Being true to ourselves and others, fostering growth through open dialogue.

Prepared to Win: Applying discipline and consistent effort to achieve our goals.

Kingdom Impact: Sharing God's love through our work and service.

Twenty-Mile March: Focusing on clear goals and consistently evaluating our performance.

Stewardship: Committing to those who trust us with their capital, communities, and careers.

Servant Leadership: Leading with high standards and humility, empowering growth and accountability.

Benefits and Perks:

• PTO
• health/dental/vision/life insurance
• 401(k) matching
• learning/educational incentives
• Volunteer Time Off
• well-being programs
• company events
• self improvement/productivity tools
• the incredible feeling of making a difference

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at [e-mail]. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.