Service Manager

Dreamliveprospermgmt; Houston (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Educational incentives

Volunteer Time Off

Well-being programs

Company events

Job summary

Dream Live Prosper Communities is seeking a motivated Service Manager to lead the service department, overseeing work orders, maintenance operations and inventory, and ensuring peak performance of community systems at the Houston property.

You will expertly manage vendor relationships, implement preventative maintenance, mentor a team, control budgets, coordinate on‑call rotations, and maintain a safe, clean, and welcoming environment that delights residents.

Qualifications

• HVAC Certified
• Lease-Up Experience required
• Experience as HVAC Service Manager or similar
• Strong HVAC knowledge of systems and controls
• Leadership and team management
• Budgeting and cost-control knowledge
• Good communication with team, vendors and residents
• Relevant HVAC licenses/certifications
• Familiarity with property management operations is a plus
• Valid driver's license and reliable vehicle for on-call rotations

Responsibilities

• Wow residents with impeccable service
• Craft cost-saving initiatives and manage budgets
• Respond to resident requests within 24 hours
• Guide maintenance team hours and on-call schedule
• Mentor and coach team members
• Prepare vacant apartments for move-ins with top repairs
• Handle multiple skilled tasks including painting, electrical, HVAC and pool maintenance
• Keep grounds pristine and address emergencies promptly
• Manage vendors and supplies to ensure timely service
• Streamline purchasing through Appfolio and control costs

Skills

HVAC Certified

Leadership

Budgeting

Vendor management

Customer service

Problem solving

Communication

On-call rotation

Driving license

Tools

Appfolio

Job description

Dream Live Prosper Communities is seeking a motivated, proactive, and highly skilled professional to join our team as a Service Manager. Leading our dedicated service department, you will play an essential role in driving resident satisfaction through the efficient execution of work orders, precisely managing maintenance operations and inventory, and keeping community systems at peak performance.

As a proactive self-starter and dependable leader, you will bring a strong track record of managing vendor relationships and implementing preventative maintenance strategies. Successful candidates should possess robust technical expertise across multiple disciplines, including HVAC, plumbing, electrical systems, appliance repair, and pool maintenance.

About this opportunity

• Location: City Park, 1640 East TC Jester Blvd, Houston, TX 77008
• Position type: Full-time
• Schedule: This job requires a flexible schedule with varied work hours that may include weekends.

What We are looking for in a Service Manager

• HVAC Certified
• Lease‑Up Experience a Must
• Proven experience as an HVAC Service Manager or a similar role
• Strong knowledge of HVAC systems, components, and controls
• Leadership and team management skills with a focus on collaboration
• Excellent problem‑solving and decision‑making abilities
• Familiarity with budgeting and cost‑control principles
• Practical communication skills for interactions with team members, vendors, and residents
• Relevant certifications and licenses in HVAC systems
• Familiarity with property management operations is a plus
• Valid driver's license, clean driving record, and a reliable vehicle for everyday work assignments and on‑call rotation
• Possesses own basic tools
• Ability to lift 50+ lbs and walk multiple flights of stairs daily
• Strong customer service skills and a can‑do attitude

What you will do as a Service Manager

• Wow residents with impeccable service
• Craft cost‑saving initiatives and manage budgets effectively
• Respond to resident requests within 24 hours
• Guide the maintenance team's hours, focus, and on‑call schedule
• Lead by example, providing mentorship and coaching
• Prepare vacant apartments for move‑ins, ensuring top‑notch repairs and replacements
• Multi‑skilled: handle painting, electrical work, HVAC, and pool maintenance
• Keep grounds pristine, promptly address emergencies, and identify property hazards
• Nurture relationships with service providers, overseeing vendors and supplies
• Maintain a well‑stocked maintenance shop without unnecessary spending
• Uphold loss‑prevention initiatives and manage OpEx maintenance budget
• Streamline purchasing through Appfolio, ensuring cost‑effective acquisitions
• Perform technician and groundskeeper duties as needed
• Efficiently schedule vacancies for 5‑day turns
• Assign service requests to qualified personnel for a 24‑hour turnaround
• Manage security deposit dispositions and attend required meetings

Benefits and Perks

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well‑being programs, company events, self‑improvement/productivity tools, and the incredible feeling of making a difference.

Equal Opportunity Employer

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at [e-mail]. Offers of employment are conditional upon satisfactory completion of pre‑employment background verification (including E‑Verify). California applicants can view our California Data Privacy Policy here.