Service Manager

Dream Live Prosper Communities; Baton Rouge (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO

health/dental/vision/life insurance

401(k) matching

learning/educational incentives

Volunteer Time Off

well-being programs

company events

self improvement/productivity tools

the incredible feeling of making a差

Job summary

Dream Live Prosper Communities in Baton Rouge seeks a Service Manager to lead our maintenance team, oversee work orders, and ensure excellent resident satisfaction across Bellemont properties.

The role requires HVAC expertise, vendor management, budgeting, and strong leadership. You will schedule on-call coverage, supervise repairs, and uphold safety and quality standards while partnering with residents and vendors.

Qualifications

• HVAC Certified and licensed with strong knowledge of HVAC systems.
• Experience leading maintenance teams and managing vendor partnerships.
• Ability to manage budgets, schedules, and on-call rotations.
• Familiarity with property management operations is a plus.
• Strong communication with residents, vendors, and team members.

Responsibilities

• Wow residents with impeccable service.
• Craft cost-saving initiatives and manage budgets effectively.
• Swiftly respond to resident requests within 24 hours.
• Guide the maintenance team's hours, focus, and on-call schedule.
• Lead by example, providing mentorship and coaching.
• Ready vacant apartments for move-ins, ensuring top repairs.
• Multi-skilled: painting, electrical, HVAC, and pool upkeep.
• Keep grounds pristine, address emergencies, and identify hazards.
• Nurture relationships with service providers and oversee vendors.
• Maintain a stocked maintenance shop and control OpEx maintenance budget.
• Streamline purchasing through Appfolio for cost-effective acquisitions.
• Lead from the front, performing technician and groundskeeper duties.
• Schedule vacancies for 5-day turns.
• Assign service requests for a 24-hour turnaround.
• Schedule all vacancies for 5-day turns.
• Manage security deposit dispositions and attend required meetings.

Skills

HVAC Certified

Lease-Up Experience

HVAC Service Manager

HVAC Knowledge

Leadership

Budgeting

Communication

Licenses & Certifications

Property Management

Driver's License

Tools You Own

Physical Ability

Customer Service

Tools

Appfolio

Job description

Bellemont Victoria II, 12254 La Margie Ave, Baton Rouge, LA 70815

Dream Live Prosper Communities is on the lookout for two proactive, proficient, and driven experts to take on the role of a Service Manager. As a leader of our talented service department, you will play a pivotal role in ensuring resident satisfaction by overseeing timely work order completion, maintaining systems to peak standards, and managing community maintenance and inventory with precision.

We are seeking a dependable leader and self-starter with a strong background in implementing preventive maintenance and overseeing vendor partnerships. Candidates should possess comprehensive technical knowledge in areas such as HVAC, plumbing, electrical systems, appliance repair, and pool upkeep.

Dream Here: Careers at Dream Live Prosper Communities

At Dream Live Prosper Communities, we believe in building not just great communities, but also great careers. We are looking for dedicated, driven professionals to join our team and help us create thriving communities that enrich lives.

Our team members go above and beyond to provide exceptional service, ensuring that our residents love where they live. As a subsidiary of DLP Capital, we uphold a culture of excellence, growth, and purpose. DLP Capital has been recognized on multiple Best Places to Work lists and has been featured on the Inc. 5000 list of fastest-growing companies for 14 consecutive years.

Dream Live Prosper Communities is the ideal destination for those seeking a mission-driven career centered on professional development, leadership, and meaningful impact.

About This Opportunity

• Bellemont Victoria I, 3225 Victoria Dr, Baton Rouge, LA 70805
• Bellemont Victoria II, 12254 La Margie Ave, Baton Rouge, LA 70815

Position type: Full-time

This job requires a flexible schedule with varied work hours that may include weekends.

What We Are Looking For In a Service Manager

• HVAC Certified
• Lease-Up Experience a must
• Proven experience as an HVAC Service Manager or a similar role.
• Strong knowledge of HVAC systems, components, and controls.
• Leadership and team management skills with a focus on collaboration.
• Excellent problem-solving and decision-making abilities.
• Familiarity with budgeting and cost control principles.
• Practical communication skills for interactions with team members, vendors, and residents.
• Relevant certifications and licenses in HVAC systems.
• Familiarity with property management operations is a plus.
• Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
• Possess own basic tools
• Ability to lift 50+ lbs and walk multiple flights of stairs daily.
• Strong customer service skills and a can-do attitude.

What You Will Do As a Service Manager

• Wow-ing residents with impeccable service
• Craft cost-saving initiatives and manage budgets effectively.
• Swiftly respond to resident requests within 24 hours.
• Guide the maintenance team's hours, focus, and on-call schedule.
• Lead by example, providing mentorship and coaching.
• Ready vacant apartments for move‑ins, ensuring top‑notch repairs and replacements.
• Multi-skilled: from painting and electrical work to HVAC and pool maintenance.
• Keep grounds pristine, promptly address emergencies, and identify property hazards.
• Nurture relationships with service providers, overseeing vendors and supplies.
• Maintain a well‑stocked maintenance shop without unnecessary spending.
• Uphold loss prevention initiatives and manage OpEx maintenance budget.
• Streamline purchasing through Appfolio, ensuring cost‑effective acquisitions.
• Lead from the front, performing technician and groundskeeper duties.
• Efficiently schedule vacancies for 5‑day turns.
• Assign service requests to qualified personnel for a 24‑hour turnaround.
• Schedule all vacancies for 5‑day turns
• Manage security deposit dispositions and attend required meetings.

What Motivates Us

Making an Impact

At DLP, making a difference is at the heart of everything we do, whether it’s for our residents, investors, or business partners.

Embracing Challenges

We view roadblocks as opportunities and proactively seek solutions.

Growth

We’ve been recognized on the Inc. 5000 list as one of America’s fastest‑growing private companies for 14 consecutive years.

Who We Are

What We Do

We finance the building of Thriving Communities.

Our Mission

To lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.

Our Purpose

To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

Our Big, Hairy, Audacious Goal (BHAG)

To positively impact 10 million lives by funding 5,000 Thriving Communities and becoming one of America’s 100 largest private companies.

Our Culture

We work hard towards ambitious goals, driven by a purpose bigger than ourselves. We seek to make a difference in the affordable housing crisis and in the lives of our employees, investors, and partners. We follow our Elite Execution System to develop personally and professionally, striving to Live Fully in all areas of life.

Core Values

• Driven for Greatness: Pursuing knowledge and growth both personally and professionally.
• Living Fully: Achieving optimal health in all life aspects: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.
• Grit: Demonstrating endurance and commitment to achieve long‑term goals.
• Community: Elevating the greater good and cultivating thriving relationships.
• Authenticity: Being true to ourselves and others, fostering growth through open dialogue.
• Prepared to Win: Applying discipline and consistent effort to achieve our goals.
• Kingdom Impact: Sharing God’s love through our work and service.
• Twenty‑Mile March: Focusing on clear goals and consistently evaluating our performance.
• Stewardship: Committing to those who trust us with their capital, communities, and careers.
• Servant Leadership: Leading with high standards and humility, empowering growth and accountability.

Benefits And Perks

• PTO
• health/dental/vision/life insurance
• 401(k) matching
• learning/educational incentives
• Volunteer Time Off
• well‑being programs
• company events
• self improvement/productivity tools
• the incredible feeling of making a difference

Equal Opportunity Employer

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at [e-mail]. Offers of employment are conditional upon satisfactory completion of pre‑employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.