Service Manager

Pomp's Tire Service; Davenport (IA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Benefits

Supplemental Benefits

Retirement Savings

Paid Time Off

Employee Discounts

Career Growth

Job summary

Pomp's Tire Service is seeking a Service Manager to lead daily operations and coordinate service scheduling. This role collaborates with customers to arrange service needs and supports a growing team at our Davenport location.

The position offers opportunities for career advancement within a long-standing, customer-focused tire service company. Prior management and sales experience are highly valued, with a focus on teamwork and operational excellence.

Qualifications

• Must have strong leadership and team supervision abilities.
• Experience in customer service and sales is preferred.
• Knowledge of auto or tire industry is a plus.

Responsibilities

• Diagnose tire issues and propose effective solutions.
• Answer calls and respond to customer inquiries promptly.
• Delegate tasks to service staff to maintain workflow.
• Support inventory management to ensure proper stock levels.
• Assist in shop to maintain production levels.
• Follow up on past-due accounts and ensure timely payments.
• Ensure proper training and development for service staff.
• Maintain a clean and organized workspace.

Skills

Management experience

Sales experience

Communication skills

Education

High school diploma

Tools

MaddenCo

Job description

At Pomp's, we don't idle-we drive careers forward! As a leading tire service company since 1939, we're built on hard work, dedication, and a commitment to excellence.
We're currently looking for a Service Manager to join our team and play a critical part in our daily operations. This dynamic role collaborates directly with customers to schedule their service needs. If you're looking for growth opportunities within a successful company, this is the perfect place for you - many of our Store Managers started in this position!

Why Join Us?

• Comprehensive Benefits - Eligible to enroll in medical, dental, vision at affordable rates
• Supplemental Benefits - Eligible to enroll in life insurance, Short- & Long-Term Disability, Critical Illness Insurance, Accident Insurance, Death and Dismemberment Insurance, and Hospital Indemnity Insurance
• Retirement Savings - 401(k) with company match
• Paid Time Off - Holidays, sick time, vacation, and special "Happy Days" for life events available day one
• Employee Discounts - Save on company products
• Career Growth - Opportunities for skill development and advancement

What You'll Do:

• Diagnose tire issues and recommend effective solutions
• Handle incoming calls and respond to customer inquiries promptly
• Delegate tasks to service employees to maintain workflow and efficiency
• Support inventory management to ensure proper stock levels
• Assist in the shop to help maintain production levels
• Follow up on past-due accounts to ensure timely payments
• Ensure service employees receive proper training and development
• Maintain a clean and organized workspace at all times
• Perform additional duties as assigned by the manager

What You Need:

• High School Diploma or equivalent required
• Valid Driver's License and ability to pass pre-employment driver's file
• Preferred: Experience in management and sales
• Strongly preferred: Previous experience in the tire industry
• Ability to read and verify work order details accurately
• Strong ability to maintain confidentiality of personal and business information
• Familiarity with MaddenCo software system is a plus
• Exceptional communication skills, with the ability to engage effectively with both internal and external customers and co-workers
• Ability to lift, carry, or move up to 50 pounds regularly; occasionally lift, push, or move 100 pounds

Don't let your career stall - put it in drive with Pomp's Tire Service!

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