Service Manager

Mahalak Enterprises Inc; Davenport (IA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) Retirement Plan

Paid Vacations

Paid Holidays

Closed Sundays

Degrees at Work Program

Competitive compensation

Job summary

Mahalak Auto Group in Davenport, IA seeks an experienced Automotive Service Manager to lead the Service Department and deliver exceptional customer experiences. You will oversee daily operations, manage technicians, and drive efficiency, profitability, and service quality.

The role requires proven leadership, strong automotive knowledge, and a focus on process improvement and team development to meet performance goals.

Qualifications

• Proven experience in Automotive Service Management
• Strong leadership to motivate, inspire and hold teams accountable
• Excellent customer service mindset and communication skills
• Proficiency with automotive service software; Reynolds & Reynolds experience preferred
• Valid driver's license

Responsibilities

• Oversee all daily operations of the Service Department, ensuring efficient workflow and high productivity
• Schedule and assign service appointments to technicians to ensure timely and accurate completion of repairs
• Maintain high levels of customer satisfaction by promptly and professionally resolving concerns and escalations
• Develop and implement service policies and procedures that improve productivity, customer experience, and profitability
• Hire, train, coach, and lead a team of automotive technicians, ensuring quality workmanship and compliance with safety standards
• Conduct regular performance evaluations and provide ongoing coaching and development support
• Collaborate with Sales, Parts, and Finance teams to ensure seamless communication and customer service
• Stay current on industry trends, new technologies, and service advancements, implementing improvements as appropriate
• Ensure accurate and thorough service documentation, including repair orders, maintenance histories, and warranty records

Skills

Automotive Service Management

Leadership

Customer Service

Diagnostics

Time Management

Team Coaching

Driver's License

Tools

Reynolds & Reynolds

Job description

Description

Automotive Service Manager

Mahalak Auto Group is seeking an experienced, results-driven Automotive Service Manager to lead our Posner Park Chrysler Dodge Jeep Ram FIAT Service Department and deliver an exceptional customer experience. This is a key leadership role for a service professional who thrives in a fast-paced environment, leads by example, and is passionate about operational excellence.

As the Automotive Service Manager, you will oversee daily service operations, manage and develop a team of technicians, and ensure efficiency, profitability, and outstanding customer satisfaction.

Our Commitment to You

• Competitive compensation plan
• Medical & Dental Insurance
• 401(k) Retirement Plan with Company Match
• Paid Vacations & Paid Holidays
• Closed Sundays
• Degrees at Work Program
• A positive, people-first culture that values your leadership

Key Responsibilities

• Oversee all daily operations of the Service Department, ensuring efficient workflow and high productivity
• Schedule and assign service appointments to technicians to ensure timely and accurate completion of repairs
• Maintain high levels of customer satisfaction by promptly and professionally resolving concerns and escalations
• Develop and implement service policies and procedures that improve productivity, customer experience, and profitability
• Hire, train, coach, and lead a team of automotive technicians, ensuring quality workmanship and compliance with safety standards
• Conduct regular performance evaluations and provide ongoing coaching and development support
• Collaborate with Sales, Parts, and Finance teams to ensure seamless communication and customer service
• Stay current on industry trends, new technologies, and service advancements, implementing improvements as appropriate
• Ensure accurate and thorough service documentation, including repair orders, maintenance histories, and warranty records

Why Mahalak Auto Group

Since 1966, Mahalak Auto Group has remained committed to one mission: providing world-class customer service. As one of the most successful automotive dealership groups in the United States, we believe culture makes the difference. We focus on building lasting relationships—with our team members, our customers, and our community—and we invest in the success of our people.

If you're ready to lead a high-performing service team in an organization that values culture, growth, and excellence, we want to hear from you.

Requirements

Requirements

• Proven experience in Automotive Service Management
• Strong working knowledge of automotive systems, diagnostics, and repair procedures
• Demonstrated leadership skills with the ability to motivate, inspire, and hold teams accountable
• Exceptional customer service mindset and communication skills
• Strong organizational and time-management abilities in a fast-paced environment
• Proficiency with automotive service software; Reynolds & Reynolds experience preferred
• Excellent problem-solving and decision-making skills with strong attention to detail
• Ability to manage multiple priorities while maintaining quality and efficiency
• Valid driver's license