Automotive Service Manager

Donjohnsonmotorscdjr; Wisconsin; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Financial Security through direct deposit and company-funded 401K

Comprehensive health, vision, and dental insurance

Career advancement opportunities with training programs

Family-oriented schedule with paid holidays

Job summary

Donjohnsonmotorscdjr in Wisconsin is searching for an Automotive Service Manager to lead their service department. This role is essential to achieving ambitious service goals while fostering a customer-first culture.

Successful candidates will bring a minimum of 5 years of experience in automotive service management and a bachelor's degree is preferred. The company offers strong financial, health, and career advancement benefits, making it an excellent opportunity for driven professionals.

Qualifications

• Minimum of 5 years in automotive service management.
• Comprehensive understanding of vehicle maintenance and repair procedures.
• Strong leadership skills with experience managing a team.

Responsibilities

• Set ambitious goals for the service department.
• Hire, train, and inspire a high-performing team.
• Monitor daily technician productivity.
• Maintain strong guest relationships for repeat business.
• Ensure compliance with reporting systems and manufacturer guidelines.

Skills

Leadership

Communication

Problem-Solving

Financial Acumen

Guest Service

Education

Bachelor's degree in Business or Automotive Technology

Tools

Diagnostic tools

Microsoft Office Suite

Job description

Join a team where you're more than an automotive service manager—you're family. Let's drive the future together.

What’s In It For You as an Automotive Service Manager.

• Financial Security: Benefit from direct deposit payroll, a company-funded 401K, and generous discounts on vehicles and services.
• Health & Wellness: Top-notch health, vision, and dental insurance, plus countless personal support services.
• Career Advancement: Unlock your potential through countless career paths and cutting-edge facilities.
• Growth & Learning: Get paid to learn with training and certification classes. Explore no-cost college degrees for you and your family.
• Flexibility & Balance: Embrace a family-oriented schedule with paid holidays and personal leave.
• Transparent Leadership: Be in the know with our open-door and open-book management.
• Rewards & Recognition: Enjoy fun and family vibes with monthly team lunches, automotive discounts, and preferred pricing with Verizon and AT&T.

Why Us?

Dive into a culture where passion meets purpose. Don Johnson's Hayward Motors isn't just a workplace—it's a community where you're valued and empowered. Our team’s excellence has earned us the 2018 Wisconsin Family Business of the Year and placed us among the top 100 Best Dealerships to Work For, as recognized by Automotive News. We offer a dynamic environment that rewards your contributions with competitive pay, comprehensive benefits, and countless pathways to shape your future.

Essential Duties and Responsibilities for Service Managers

• Strategic Planning: Set ambitious goals and objectives, ensuring our service department meets and exceeds them.
• Team Leadership: Hire, train, and inspire a top-notch team. Foster a culture of excellence through regular performance reviews and constructive feedback.
• Compliance & Reporting: Stay on top of required reporting systems and manufacturer guidelines, ensuring we're always compliant and informed.
• Productivity Oversight: Monitor daily technician productivity and manage payroll records to maximize efficiency.
• Quality Control: Review all repair orders for accuracy and adherence to expectations before warranty submissions.
• Guest Relations: Build and maintain strong relationships with guests, encouraging repeat business and referrals through exceptional service.
• Service Excellence: Guarantee the highest quality of service repairs to eliminate comebacks and enhance guest satisfaction.
• Facility Maintenance: Keep the work and waiting areas pristine, making our dealership a welcoming place for everyone.
• Industry Liaison: Act as the primary contact for factory representatives, ensuring a productive partnership.
• Tool Management: Manage special tools inventory carefully, ensuring they’re always ready and available.

Your Drive. Our Direction. Let's Succeed Together.

Requirements

Experience and Education

• Minimum of 5 years in automotive service management.
• Bachelor's degree in Business, Automotive Technology, or related field preferred.

Technical Knowledge

• Comprehensive understanding of vehicle maintenance and repair procedures.
• Proficiency with diagnostic tools and service equipment.

Leadership and Management

• Strong leadership skills with experience managing a team of technicians and service advisors.
• Ability to develop and implement effective training programs.

Guest Service

• Commitment to delivering exceptional guest service.
• Ability to handle guest concerns and resolve issues promptly.

Financial Acumen

• Proficient in budgeting, financial analysis, and cost control.
• Experience with inventory management and parts ordering.

Communication Skills

• Excellent verbal and written communication skills.
• Ability to effectively present information to various stakeholders.

Technical Proficiency

• Familiarity with dealership management systems and service scheduling software.
• Competency in using Microsoft Office Suite (Word, Excel, PowerPoint).

Problem-Solving

• Strong analytical and problem‑solving skills.
• Ability to diagnose and address technical and operational issues efficiently.

Regulatory Knowledge

• Understanding of automotive industry regulations and compliance standards.
• Ability to ensure all service practices adhere to legal requirements.

Personal Attributes

• High level of integrity and professional ethics.
• Strong organizational skills and attention to detail.