Auto Service Manager

AAF Management Group Inc; Paramus (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

AAF Management Group Inc. is seeking an Auto Service Manager to lead the service department with a focus on delivering exceptional customer service and driving revenue growth. You will guide technicians, optimize workflows, and collaborate across departments to improve dealership performance.

The role emphasizes leadership, data-driven decision making, and a commitment to high quality service in a fast-paced environment. We offer a supportive team and opportunities for advancement.

Qualifications

• Proven experience as an Auto Service Manager or similar leadership role in automotive service.
• Strong focus on customer experience and satisfaction.
• Demonstrated ability to increase revenue and improve operational efficiency.
• Excellent leadership, communication, and interpersonal skills.
• Ability to lead by example and motivate a team.
• Strong organizational and problem-solving skills.
• Ability to analyze financial and operational data to make informed decisions.

Responsibilities

• Oversee daily operations of the service department, ensuring smooth and efficient workflow.
• Lead, motivate, and develop service technicians and staff to achieve high performance standards.
• Focus on delivering exceptional customer service to enhance satisfaction and loyalty.
• Implement strategies to increase revenue through upselling, service promotions, and operational improvements.
• Monitor and manage department metrics, including productivity, profitability, and customer feedback.
• Maintain strong relationships with customers, addressing concerns promptly and professionally.
• Collaborate with other departments to optimize overall dealership performance.

Skills

Leadership

Team leadership

Customer experience

Revenue growth

Data analysis

Operations management

Problem solving

Job description

Auto Service Manager

We are seeking a dynamic and results-driven Auto Service Manager to lead our service department with excellence. The ideal candidate will be a top performer, dedicated to enhancing the customer experience while driving revenue growth. This role offers an exciting opportunity to lead by example and foster a high-performance team committed to quality service and operational efficiency.

Requirements

Key Responsibilities:

• Oversee daily operations of the service department, ensuring smooth and efficient workflow
• Lead, motivate, and develop service technicians and staff to achieve high performance standards
• Focus on delivering exceptional customer service to enhance satisfaction and loyalty
• Implement strategies to increase revenue through upselling, service promotions, and operational improvements
• Monitor and manage department metrics, including productivity, profitability, and customer feedback
• Maintain strong relationships with customers, addressing concerns promptly and professionally
• Collaborate with other departments to optimize overall dealership performance

Skills and Qualifications:

• Proven experience as an Auto Service Manager or similar leadership role in automotive service
• Strong focus on customer experience and satisfaction
• Demonstrated ability to increase revenue and improve operational efficiency
• Excellent leadership, communication, and interpersonal skills
• Ability to lead by example and motivate a team
• Strong organizational and problem-solving skills
• Ability to analyze financial and operational data to make informed decisions

Join our team and be part of a company that values top performance, customer satisfaction, and professional growth. We offer a supportive work environment, competitive compensation, and opportunities for advancement in the automotive industry.