Service Manager

Mahalak Auto Group; Davenport (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation plan

Medical & Dental Insurance

401(k) Retirement Plan with Company  |

Paid Vacations & Holidays

Closed Sundays

Degrees at Work Program

Job summary

Mahalak Auto Group is seeking an experienced Automotive Service Manager to lead the Posner Park Chrysler Dodge Jeep Ram FIAT Service Department and deliver exceptional customer experiences. This leadership role focuses on operational excellence in a fast-paced environment, guiding a team to superior service metrics.

We value strong leadership, customer focus, and the ability to implement policies that boost productivity and profitability while maintaining safety standards.

Qualifications

• Proven experience in Automotive Service Management.
• Proficiency with Reynolds & Reynolds software.
• Exceptional customer service mindset and communication skills.

Responsibilities

• Oversee daily operations of the Service Department and ensure productivity.
• Schedule and assign service appointments to technicians for timely repairs.
• Maintain high customer satisfaction by resolving concerns promptly and professionally.
• Develop and implement service policies to improve productivity, customer experience and profitability.
• Hire, train, coach, and lead technicians, ensuring quality workmanship and safety compliance.
• Conduct regular performance evaluations and provide ongoing coaching.
• Collaborate with Sales, Parts, and Finance for seamless communication and service.
• Stay current on industry trends and implement appropriate improvements.
• Ensure accurate service documentation including repair orders and histories.

Skills

Leadership

Customer service

Operations

Communication

Team management

Problem solving

Tools

Reynolds & Reynolds

Job description

Automotive Service Manager

Mahalak Auto Group is seeking an experienced, results-driven Automotive Service Manager to lead our Posner Park Chrysler Dodge Jeep Ram FIAT Service Department and deliver an exceptional customer experience. This is a key leadership role for a service professional who thrives in a fast-paced environment, leads by example, and is passionate about operational excellence.

Our Commitment to You

• Competitive compensation plan
• Medical & Dental Insurance
• 401(k) Retirement Plan with Company Match
• Paid Vacations & Paid Holidays
• Closed Sundays
• Degrees at Work Program
• A positive, people-first culture that values your leadership

Key Responsibilities

• Oversee all daily operations of the Service Department, ensuring efficient workflow and high productivity
• Schedule and assign service appointments to technicians to ensure timely and accurate completion of repairs
• Maintain high levels of customer satisfaction by promptly and professionally resolving concerns and escalations
• Develop and implement service policies and procedures that improve productivity, customer experience, and profitability
• Hire, train, coach, and lead a team of automotive technicians, ensuring quality workmanship and compliance with safety standards
• Conduct regular performance evaluations and provide ongoing coaching and development support
• Collaborate with Sales, Parts, and Finance teams to ensure seamless communication and customer service
• Stay current on industry trends, new technologies, and service advancements, implementing improvements as appropriate
• Ensure accurate and thorough service documentation, including repair orders, maintenance histories, and warranty records

Why Mahalak Auto Group

Since 1966, Mahalak Auto Group has remained committed to one mission: providing world-class customer service. As one of the most successful automotive dealership groups in the United States, we believe culture makes the difference. We focus on building lasting relationships—with our team members, our customers, and our community—and we invest in the success of our people.

Requirements

• Proven experience in Automotive Service Management
• Strong working knowledge of automotive systems, diagnostics, and repair procedures
• Demonstrated leadership skills with the ability to motivate, inspire, and hold teams accountable
• Exceptional customer service mindset and communication skills
• Strong organizational and time-management abilities in a fast-paced environment
• Proficiency with automotive service software; Reynolds & Reynolds experience preferred
• Excellent problem-solving and decision-making skills with strong attention to detail
• Ability to manage multiple priorities while maintaining quality and efficiency
• Valid driver’s license