Service Manager

A-PLUS AUTOMOTIVE; Reedley (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Health, dental, and vision insurance

Paid time off

Career advancement opportunities

Employee discounts on services and parts

Job summary

An automotive service provider in California is seeking an experienced Service Manager to oversee operations and lead a team of technicians. The ideal candidate will have service management experience, strong customer service skills, and a proven track record in the automotive industry. Responsibilities include managing day-to-day operations, mentoring team members, and enhancing service quality. This role offers a competitive salary, performance bonuses, and excellent benefits including health insurance and paid time off.

Qualifications

• Proven experience in a service management or leadership role, preferably in the automotive industry.
• Strong understanding of automotive repair and maintenance processes.
• Excellent communication and customer service skills.

Responsibilities

• Oversee day-to-day operations of the service department.
• Manage and mentor a team of service advisors and technicians.
• Develop strategies to improve service performance and customer satisfaction.

Skills

Service management experience

Customer service skills

Team management

Problem-solving skills

Detail-oriented

Education

ASE certification

Tools

Service management software

Microsoft Office Suite

Job description

Must have Experience - Service Manager

Why Join Us?

• Work-Life Balance: We operate Monday through Friday, and you'll enjoy most major holidays off.
• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career advancement.
• Employee discounts on services and parts.

About Us

At Kolben Auto Care, we take pride in providing high-quality automotive services to our loyal customers. We’re seeking an experienced and dedicated Service Manager to join our team. As a Service Manager, you will play a crucial role in ensuring smooth operations, delivering excellent customer service, and leading a skilled team of technicians.

Job Responsibilities

• Oversee day-to-day operations of the service department, ensuring efficiency and high-quality service.
• Manage and mentor a team of service advisors and technicians, providing training and guidance.
• Develop and implement strategies to improve service department performance, customer satisfaction, and revenue.
• Schedule and coordinate service appointments, ensuring timely completion of repairs and maintenance.
• Handle customer inquiries, complaints, and concerns professionally and promptly.
• Maintain accurate records of service orders, repair history, and customer interactions.
• Monitor inventory and order parts to ensure the department is stocked.
• Collaborate with the sales and parts departments to streamline workflow.
• Prepare reports on department performance, including sales, productivity, and customer satisfaction.

Qualifications

• Proven experience in a service management or leadership role, preferably in the automotive industry.
• Strong understanding of automotive repair and maintenance processes.
• Excellent communication and customer service skills.
• Ability to manage a team and work in a fast-paced environment.
• Problem-solving skills and a strong attention to detail.
• Proficiency in service management software and Microsoft Office Suite.
• Ability to manage budgets and meet financial goals.
• ASE certification or equivalent is preferred, but not required.