Service Manager

AOG Living; San Antonio (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

AOG Living seeks a Service Manager to oversee the physical property, general maintenance repairs, apartment make-ready, preventative maintenance, and rehabilitation projects for an apartment community. The Service Manager leads the maintenance staff, and must be available for groundskeeping and/or pool duties as needed.

Reporting to the Community Manager and Regional Maintenance Supervisor, you will supervise staff, coordinate requests and work orders, prepare vacant units, and manage safety

Qualifications

• High school diploma or equivalent.
• At least five years of multi-family maintenance experience.
• Strong plumbing, electrical, HVAC, and carpentry repairs.
• Ability to supervise maintenance staff and manage schedules.
• Read/write English; proficiency with property management software.

Responsibilities

• Supervise and train maintenance staff; schedule activities.
• Coordinate resident requests and work orders for occupied units.
• Prepare vacant units for move-in.
• Provide safety training for maintenance staff.
• Manage maintenance budget and supplies.
• Perform preventative maintenance on equipment and units.

Skills

HVAC systems

Electrical repair

Plumbing

Carpentry

Budget management

Team supervision

Safety compliance

Reading/writing English

Property management software

Education

High school diploma or equivalent

EPA Section 608 (HVAC/Freon Recovery)

CPO Certification

CAMT Certification

Boiler repair certification

Mold detection/resolution certification

City/State permits certifications

Tools

Hand tools

Job description

Our national multi‑family management company seeks an experienced Service Manager with a "whatever it takes" attitude to oversee the physical property, general maintenance repairs, apartment make‑ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager leads a maintenance staff, serves as a role model, and must be available to handle groundskeeping and/or pool duties as needed.

Job Summary

Along with the Community Manager, the Service Manager is responsible for overseeing the physical property, general maintenance repairs, apartment make‑ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager supervises the maintenance staff and must be available to handle groundskeeping and/or pool duties, as needed.

Reports To

Community Manager and Regional Maintenance Supervisor.

Supervises

Under direction from the Community Manager, supervises all maintenance personnel, including housekeeper.

Essential Functions

1. Under the direction of Community Manager, supervises, trains, and schedules maintenance activities for the apartment community and maintenance staff.
2. Coordinate, schedule, and respond to resident/management requests and work orders for occupied units.
3. Coordinate, schedule, and prepare vacant apartment units for move‑in.
4. Coordinate and schedule appropriate safety and skills training for maintenance employees.
5. Identify and correct hazardous property conditions that could place the property in a liable position.
6. Ordering supplies and managing maintenance budget.
7. Coordinate, schedule, and perform preventative maintenance on equipment and units.

Required Education and Training

High school diploma or equivalent. Five years of multi‑family experience or an equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of this position.

Training, Certificates, and Association Memberships

• EPA Section 608 (HVAC/Freon Recovery certification) required.
• Certifications/Permits required by the City or State to perform job responsibilities.
• Training in boiler repair, plumbing, and mold detection/resolution required.
• Certified Apartment Maintenance Technician (CAMT) preferred.
• Certified Pool Operator (CPO) required.

Knowledge, Skills, and Abilities

Must be able to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair, and all facets of apartment make‑ready. Must be able to operate common maintenance tools including but not limited to: key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut driver set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch, and ladders. Must be able to apply common sense and understanding to carry out instructions and plans.

Interacts regularly with residents, vendors, contractors, all levels of employees, and clients, and must possess excellent interpersonal skills. Must be able to read and write in English to read diagrams, meters, instructions, and write reports. Proficiency in using property management software(s) and Microsoft Office is required. Experience in compressor diagnosis, fire sprinklers, and irrigation systems is preferred. Must have basic knowledge of OSHA requirements and local, city, and state ordinances. Must supply own hand tools.