Service Manager

CarShop; Chester Springs (PA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Training and professional development

Career advancement opportunities with:

Job summary

CarShop in Chester Springs, PA seeks an Automotive Retail Service Manager to lead the Service Department, develop people, improve operations, and deliver exceptional customer experiences. This is a hands-on leadership role in a Fortune 500 automotive group with strong growth opportunities.

You will manage daily service operations, coach technicians and advisors, schedule to maximize productivity, and align with Parts and Sales to maintain CarShop standards and a high-performing team culture.

Qualifications

• Proven experience leading and developing Service Advisors and Technicians.
• Strong understanding of automotive service operations and workflow.
• Demonstrated ability to achieve performance, productivity, and customer service goals.
• Strong leadership, coaching, and team-building skills.
• Excellent communication and problem-solving abilities.
• Organized and able to effectively prioritize in a fast-paced environment.
• Customer-focused with a commitment to delivering an exceptional service experience.

Responsibilities

• Lead and manage daily Retail Service Department operations.
• Coach, train, and develop Service Advisors and Service Technicians.
• Manage technician and advisor scheduling to maximize productivity and efficiency.
• Monitor departmental performance and drive the team toward established goals.
• Ensure Service Advisors consistently deliver exceptional customer experience.
• Identify opportunities to improve processes, productivity, and overall department performance.
• Promote teamwork and collaboration across Service, Parts, Sales, and other dealership departments.
• Address customer concerns professionally and work toward effective resolutions.
• Maintain CarShop's standards, values, and culture throughout the department.
• Lead by example while creating an accountable, positive, and high-performing team environment.

Skills

Leadership

Coaching

Team Building

Customer Service

Communication

Scheduling

Problem Solving

Accountability

Job description

Chester Springs, Pennsylvania, United States

Opportunity Details

Lead a High-Performing Service Team!

CarShop is seeking an experienced Automotive Retail Service Manager to lead our Chester Springs Service Department. This is an opportunity for a proven automotive service leader who knows how to develop people, improve operations, drive performance, and deliver exceptional customer experience.

As part of Penske Automotive Group, a Fortune 500 company, CarShop offers the stability of a large automotive organization with a team-focused culture where employees have opportunities to grow and advance.

CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years.

Pay: $85,000 - $100,000 per year

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Training and professional development
• Career advancement opportunities within CarShop and Penske Automotive Group
• Stability and resources of a Fortune 500 company
• Supportive, team-oriented work environment

What You'll Do

As the Retail Service Manager, you'll lead the day-to-day operations of the Service Department while developing your team, improving efficiency, and ensuring our customers receive prompt, professional, and exceptional service.

• Lead and manage daily Retail Service Department operations
• Coach, train, and develop Service Advisors and Service Technicians
• Manage technician and advisor scheduling to maximize productivity and efficiency
• Monitor departmental performance and drive the team toward established goals
• Ensure Service Advisors consistently deliver exceptional customer experience
• Identify opportunities to improve processes, productivity, and overall department performance
• Promote teamwork and collaboration across Service, Parts, Sales, and other dealership departments
• Address customer concerns professionally and work toward effective resolutions
• Maintain CarShop's standards, values, and culture throughout the department
• Lead by example while creating an accountable, positive, and high-performing team environment

What We're Looking For

• Proven experience leading and developing Service Advisors and Technicians
• Strong understanding of automotive service operations and workflow
• Demonstrated ability to achieve performance, productivity, and customer service goals
• Strong leadership, coaching, and team-building skills
• Excellent communication and problem-solving abilities
• Organized and able to effectively prioritize in a fast-paced environment
• Customer-focused with a commitment to delivering an exceptional service experience
• Action-oriented leader who takes ownership and follows through
• High level of integrity, professionalism, and accountability
• Valid driver's license with a satisfactory driving record
• Ability to meet applicable pre-employment requirements in accordance with company policy and applicable law

Ready to Lead?

CarShop is an Equal Opportunity Employer.

#CSSM

Full/Part Time

Full-time

Location Address

21 Pottstown Pike, Chester Springs , Pennsylvania 19425 , United States

Safety Sensitive Position

The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.

Internal Job ID

Service Manager-742202

Area of Interest

Management

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