Service Manager

CarShop US; Chester Springs (PA); Vor Ort; USD 85.000 - 100.000; Vollzeit

Benefits dieser Stelle

Insurance

401(k) with company match

Paid vacation and holidays

Employee discounts

Training and professional development

Career advancement opportunities

Zusammenfassung

CarShop, part of the Penske Automotive Group, seeks an experienced Automotive Retail Service Manager to lead the Chester Springs Service Department. The role focuses on developing people, improving operations, and delivering exceptional customer experiences in a stable, team-driven environment.

As part of a Fortune 500 company, you’ll drive performance, coach Service Advisors and Technicians, and align with CarShop’s values and standards.

Qualifikationen

• Automotive retail service management experience required.
• Proven experience leading Service Advisors and Technicians.
• Strong understanding of automotive service operations and workflow.
• Demonstrated ability to achieve performance, productivity, and customer service goals.
• Strong leadership, coaching, and communication skills.
• Valid driver's license with a satisfactory driving record.

Aufgaben

• Lead and manage daily Retail Service Department operations.
• Coach, train, and develop Service Advisors and Technicians.
• Schedule technicians and advisors to maximize productivity and efficiency.
• Monitor departmental performance and drive toward established goals.
• Ensure Service Advisors consistently deliver exceptional customer experience.
• Identify opportunities to improve processes, productivity, and overall department performance.
• Promote teamwork and collaboration across Service, Parts, Sales, and other dealership departments.
• Address customer concerns professionally and work toward effective resolutions.
• Maintain CarShop's standards, values, and culture throughout the department.
• Lead by example while creating an accountable, positive, and high-performing team environment.

Kenntnisse

Leadership

Customer service

Operations management

Coaching

Communication

Problem solving

Prioritization

Integrity

Driver's license

Jobbeschreibung

Lead a High-Performing Service Team!

CarShop is seeking an experienced Automotive Retail Service Manager to lead our Chester Springs Service Department. This is an opportunity for a proven automotive service leader who knows how to develop people, improve operations, drive performance, and deliver exceptional customer experience. As part of Penske Automotive Group, a Fortune 500 company, CarShop offers the stability of a large automotive organization with a team-focused culture where employees have opportunities to grow and advance. CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years.

Compensation & Benefits

Pay: $85,000 - $100,000 per year

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Employee discounts
• Training and professional development
• Career advancement opportunities within CarShop and Penske Automotive Group
• Stability and resources of a Fortune 500 company
• Supportive, team-oriented work environment

What You'll Do

As the Retail Service Manager, you'll lead the day-to-day operations of the Service Department while developing your team, improving efficiency, and ensuring our customers receive prompt, professional, and exceptional service.

• Lead and manage daily Retail Service Department operations
• Coach, train, and develop Service Advisors and Service Technicians
• Manage technician and advisor scheduling to maximize productivity and efficiency
• Monitor departmental performance and drive the team toward established goals
• Ensure Service Advisors consistently deliver exceptional customer experience
• Identify opportunities to improve processes, productivity, and overall department performance
• Promote teamwork and collaboration across Service, Parts, Sales, and other dealership departments
• Address customer concerns professionally and work toward effective resolutions
• Maintain CarShop's standards, values, and culture throughout the department
• Lead by example while creating an accountable, positive, and high-performing team environment

What We're Looking For

• Automotive retail service management experience required
• Proven experience leading and developing Service Advisors and Technicians
• Strong understanding of automotive service operations and workflow
• Demonstrated ability to achieve performance, productivity, and customer service goals
• Strong leadership, coaching, and team-building skills
• Excellent communication and problem-solving abilities
• Organized and able to effectively prioritize in a fast-paced environment
• Customer-focused with a commitment to delivering an exceptional service experience
• Action-oriented leader who takes ownership and follows through
• High level of integrity, professionalism, and accountability
• Valid driver's license with a satisfactory driving record
• Ability to meet applicable pre-employment requirements in accordance with company policy and applicable law

Ready to Lead?

If you're an experienced automotive service leader ready to take the next step in your career with a company that invests in its people, we want to hear from you.

CarShop is an Equal Opportunity Employer.

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