Service Manager

Depot-Connect-International; Casper (WY); On-site; USD 65,000 - 90,000; Full time

Job summary

Depot Connect International (DCI) seeks a Service Manager to oversee internal personnel and operations, optimizing resources to deliver world-class customer service and achieve branch goals. This is a working supervisor role.

You will manage scheduling, training, compliance with NTTC/ASME/CFR, and performance evaluations, ensuring staffing aligns with branch requirements while maintaining strong customer relations.

Qualifications

• Excellent oral and written communication and interpersonal skills.
• Highly analytical and well organized; proficient with computers and related software.
• Strong decision-making, problem solving and time management abilities.
• Must be ethical in all job activities.
• 5 years’ experience in parts, fleets, and tank trailer service/repair preferred.
• Degree in Operations Management or related discipline is preferred.

Responsibilities

• Interact with customers, assess service needs and quote work as requested.
• Delegate workloads and actively support growth.
• Oversee open order aging and ensure invoices are presented timely with repairs.
• Oversee scheduling and workflow through the shop.
• Ensure employees are qualified to perform assigned work.
• Interpret and ensure compliance with NTTC, ASME/National Board and CFR regulations.
• Develop and maintain staff product knowledge.
• Evaluate staff skills and recommend training.
• Review and present requisitions when tooling is required.
• Maintain appropriate departmental staffing in balance with branch needs.
• Provide daily reporting and assist in hiring for department staff.
• Conduct annual or required performance evaluations.
• Know and enforce company policies and procedures.

Skills

Excellent communication

Analytical

Time management

Customer service

Interpersonal skills

Decision making

Ethical conduct

5 years experience in parts, fleets, &

Education

Degree in Operations Management or related discipline

Job description

Career Opportunities with Depot Connect International

Share with friends or Subscribe!

Current job opportunities are posted here as they become available.

Discover a career atDepot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leadersQuala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.

We are searching for a Service Manager to manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals. This is a working Supervisor position.

Essential Job functions:

• Interact with customers, assessing their service needs and quoting work as requested
• Delegate workloads and actively support growth.
• Oversee the open order aging report ensuring final invoices are presented timely with every repair.
• Oversee the scheduling and work flow through the shop.
• Ensure employees are qualified to perform the work being assigned
• Interpret and insure that all NTTC, ASME/National Board and CFR regulations are followed.
• Develop and maintain a high level of product knowledge within your staff.
• Evaluate employee’s skills and recommend training as required.
• Review and present requisitions when additional tooling is required.
• Maintain appropriate departmental staffing in balance with branches requirements.
• Provide daily reporting and all other duties assigned by the Branch Manage.Advise and assist in the hiring process for department staff.
• Conduct performance evaluations annually or as required for department staff.
• Know and enforce company policies and procedures.

Skill Requirements:

• Excellent oral and written communication and interpersonal skills.
• Highly analytical and well organized, proficient with the use of computers and related software, customer service oriented; and
• Have strong decision-making, problem solving and time management skills.
• Must be ethical in all job related activities.
• 5 years’ experience in parts, fleets, and tank trailer service/repair preferred.
• Degree in Operations Management or other business-related discipline is preferred.
• Strong attention to detail when overseeing testing and completing required documentation
• Problem-solving: essential to solve all the complex puzzles that stand between you and the perfect mechanical product/device/system