Service Manager

Elevate Operations Group; Buckeye (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Health savings accounts

Employee Assistance Program

Job summary

Elevate Operations Group in Buckeye, AZ is seeking a Service Manager to oversee operations involving technician scheduling, managing work orders, and ensuring service quality.

This role demands strong leadership and an understanding of equipment safety and capabilities, with an emphasis on customer relationship management. Join a supportive environment that prioritizes safety, growth, and employee well-being.

Qualifications

• 3-5 years of experience in repair and maintenance of self-propelled platforms and lifts.
• Strong operational planning and team management skills.
• Valid driver's license required.

Responsibilities

• Oversee scheduling and management of technicians.
• Collaborate with vendors for maintenance requirements.
• Document equipment status and manage work orders.
• Ensure thorough quality control checks.

Skills

Understanding of equipment capabilities

Supervisory planning and scheduling

Inventory management

Report generation and tracking

Microsoft 365 proficiency

Job description

Job Location: BUCKEYE, AZ 85326

As a Service Manager, you’ll oversee the heart of our operations by leading and scheduling technicians, managing work orders, overseeing budgets, building strong customer relationships, coordinating warranties, and managing the service aspects of company fleet.

Essential Functions

• Collaborate with equipment vendors to understand maintenance requirements and capabilities of new inventory additions.
• Provide hands-on training and support to staff mechanics to ensure top performance.
• Order and manage parts inventory to maintain adequate supplies and facilitate smooth operations.
• Evaluate equipment post-repair, maintenance, or safety checks to ensure quality and readiness.
• Conduct thorough quality control checks to uphold our high standards.
• Document equipment status before and after rentals for accurate tracking.
• Address customer complaints regarding equipment condition or operation with professionalism and efficiency.
• Create, update, close, and bill work orders with precision.
• File warranty claims promptly to maximize efficiency.
• Maintain and organize detailed equipment service records for compliance and reporting.
• Manage the disposal of solid and hazardous material waste (e.g., batteries, used oil & filters, antifreeze, wash sludge) in accordance with regulations.
• Generate detailed equipment reports, including equipment due for service, fleet status, and service record reporting.
• Perform extensive data entry and report generation to support operational needs.
• Promote a culture of safety awareness among the team.
• Additional duties and tasks as assigned.

Qualifications

• Strong understanding of equipment capabilities and safety requirements.
• Industry experience: 3-5 years of extensive background in the repair and maintenance of self-propelled platforms and lifts.
• Clear perspective on maintenance and repair challenges in the equipment rental industry.
• Proven knowledge of work planning, scheduling, and other supervisory activities.
• Experience in inventory management, operational planning, and team management.
• Strong reporting skills to track and communicate operational metrics.
• Computer literacy, with Microsoft 365 experience as a plus.
• Valid driver’s license required.

Why Join Paragon Pro Rentals?

• Competitive Compensation: Salary based on experience, ensuring your skills and expertise are rewarded.
• Growth Opportunities: Be part of a growing company where your reliability and skills can lead to career advancement.
• Supportive Environment: Work with a dedicated team that values safety, collaboration, and excellence.
• Outstanding Benefits: Enjoy a very competitive benefits package designed to support your health, wellness, and future:
• Medical insurance
• Dental insurance
• Vision insurance
• Short- or long-term disability insurance
• Life insurance
• Health savings accounts
• Employee Assistance Program

About the Company

Paragon Pro Rentals is a premier independent equipment rental and sales company dedicated to serving the construction and industrial sectors. We offer an extensive selection of high-quality equipment, including aerial lifts, construction and industrial forklifts, material handling solutions, utility vehicles, earthmoving machinery, generators, and more, ensuring our clients have the reliable tools they need to excel on every project.

Paragon Pro Rentals is an Equal Opportunity Employer.