Service Manager

Bridgestone America, Inc.; Bloomfield (NJ); On-site; USD 60,000 - 85,000; Full time

Job summary

Bridgestone America, Inc. in Bloomfield, NJ is seeking a Service Manager to lead auto service staff, oversee hiring and training, and drive customer satisfaction. The role emphasizes effective communication, retention, and policy adherence within a dynamic service environment.

The successful candidate will manage shop operations, coordinate scheduling, and contribute to revenue growth through proactive customer interactions and inspections, while maintaining high quality standards and mentorship.

Qualifications

• High School Diploma or equivalent.
• Minimum 4 years auto service technical experience.
• 1 year service manager or service writer experience.
• Aptitude to manage inventory, scheduling, and equipment maintenance.
• Willingness to recruit and develop technicians.
• Valid automotive driver's license required for vehicle testing.
• Strong communication and customer service skills.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Leadership

Customer service

Scheduling

Inventory management

Recruitment

Coaching

Problem solving

Communication

Education

High School Diploma or equivalent

Job description

* Assign and schedule work duties to auto service staff according to individual skill level.* Serve all automotive service needs of customers.* Oversee the hiring and training of an effective auto service team.* Ensure high teammate retention.* Maintain compliance with quality standards.* Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.* Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.* Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.* Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.* Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.* High School Diploma or equivalent.* 4 years of auto service technical experience.* 1 year of service manager or service writer experience.* Problem solving - customer complaints.+ Aptitude to manage inventory, scheduling, equipment maintenance, etc.* Capacity to lead and coach others.+ Teammate and customer/communication skills.+ Ability to recruit and select technicians successfully according to store requirements.* Willingness to continue education and remain current in automotive repair issues.* Must have valid automotive driver's license at all times in order to test drive customer's vehicles.* A supportive and engaging onboarding experience to ensure a smooth transition into our team.* The opportunity to develop and grow, through training and regular mentorship.* Corporate Social Responsibility activities.* A truly global, dynamic and challenging work environment.* Agility and work/life effectiveness and your long-term well-being.* An effective and inclusive team.