Service Manager

Bridgestone Americas, Inc.; Cape Coral (FL); On-site; USD 26,959 - 40,446; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting day 1

Paid vacation and holidays

On-the-job training and company-funded ASE certifications

Flexible work schedule

401(k) match

On demand pay (daily pay) program available

Job summary

Bridgestone Americas, Inc. in Cape Coral, Florida is seeking a Service Manager to manage customer relationships and lead the technician team. The ideal candidate will have extensive automotive repair knowledge and exceptional people skills to ensure exceptional customer satisfaction.

Responsibilities include scheduling work, overseeing hiring, ensuring compliance with quality standards, and driving sales through customer interactions. Minimum qualifications include a high school diploma and 4 years of auto service technical experience, along with a valid driver's license.

Qualifications

• 4 years of auto service technical experience required.
• 1 year of service manager or service writer experience needed.
• Must have valid automotive driver's license.

Responsibilities

• Assign and schedule work duties to auto service staff.
• Oversee the hiring and training of service teams.
• Manage customer interactions for satisfaction and retention.

Skills

Customer communication skills

Problem solving

Team leadership

Inventory management

Education

High School Diploma or equivalent

2 year degree or equivalent (preferred)

Job description

Position Summary

Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

Pay Range

$19.57 - $29.36

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Minimum Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
  • Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
  • Teammate and customer/communication skills.
  • Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Preferred Qualifications

• 2 year degree or equivalent.

Benefits

• Medical, Dental and Vision – Starting day 1 for all teammates
• Paid vacation and holidays
• On-the-job training and company-funded ASE certifications
• Flexible work schedule
• 401(k) match
• On demand pay (daily pay) program available

EEO Statement

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.