Service Manager

Danbury P, LLC dba Porsche Danbury; Miry Brook (CT); On-site; USD 70,000 - 120,000; Full time

Job summary

Danbury P, LLC dba Porsche Danbury is seeking an experienced Service Department Manager to oversee all aspects of service operations, ensuring high customer satisfaction and efficient workflow. You will supervise technicians, implement policies, and monitor performance metrics while maintaining safety and inventory controls.

The role requires strong leadership, excellent communication, and hands-on automotive diagnostics knowledge, with ASE certifications preferred.

Qualifications

• Minimum of 5 years of experience in automotive service management.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in automotive diagnostic tools and repair procedures.
• Solid understanding of automotive parts and inventory management.
• Ability to analyze data and make informed decisions to improve service operations.
• Valid driver's license and a clean driving record.
• ASE certifications preferred.
• High school diploma or equivalent; associate's or bachelor's degree in automotive technology or business administration is a plus.

Responsibilities

• Manage and supervise service technicians, including scheduling, performance reviews, and training.
• Develop and implement service department policies and procedures to optimize efficiency and profitability.
• Monitor service department performance metrics, including customer satisfaction, repair times, and revenue, and implement improvements as needed.
• Address customer concerns and resolve complaints effectively and professionally.
• Ensure compliance with all safety regulations and company policies.
• Order and maintain inventory of parts and supplies for the service department.
• Prepare and manage the service department budget.
• Collaborate with other departments, such as sales and parts, to ensure seamless operations.
• Stay up-to-date with industry trends, new technologies, and recall information.
• Conduct quality control checks on repairs and maintenance services.

Skills

Leadership

Customer service

Data analysis

Communication

Problem solving

Education

High school diploma or equivalent

Associate or Bachelor in automotive technology or business administration

Tools

Automotive diagnostic tools

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Responsible for overseeing all aspects of the service department operations, ensuring high customer satisfaction and efficient workflow for Georgica Auto Holdings.Job Responsibilities:*** Manage and supervise service technicians, including scheduling, performance reviews, and training.* Develop and implement service department policies and procedures to optimize efficiency and profitability.* Monitor service department performance metrics, including customer satisfaction, repair times, and revenue, and implement improvements as needed.* Address customer concerns and resolve complaints effectively and professionally.* Ensure compliance with all safety regulations and company policies.* Order and maintain inventory of parts and supplies for the service department.* Prepare and manage the service department budget.* Collaborate with other departments, such as sales and parts, to ensure seamless operations.* Stay up-to-date with industry trends, new technologies, and recall information.* Conduct quality control checks on repairs and maintenance services.Job Qualifications:*** Minimum of 5 years of experience in automotive service management.* Strong leadership and team management skills.* Excellent customer service and communication abilities.* Proficiency in automotive diagnostic tools and repair procedures.* Solid understanding of automotive parts and inventory management.* Ability to analyze data and make informed decisions to improve service operations.* Valid driver's license and a clean driving record.* ASE certifications preferred.* High school diploma or equivalent; associate's or bachelor's degree in automotive technology or business administration is a plus.