Service Manager

Quality-Car-; Big Rapids (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Performance bonuses

Full benefits package

Ongoing training opportunities

Job summary

Quality-Car- in Big Rapids is looking for a Service Manager to lead a talented team and create exceptional customer experiences. The role involves driving operational excellence and mentoring staff.

Responsibilities include setting a positive culture, ensuring customer satisfaction, and monitoring shop performance. Competitive pay and a full benefits package are offered alongside opportunities for career growth.

Qualifications

• Proven leadership experience (automotive preferred but not required).
• Strong communication and customer service skills.
• Tech-savvy and data-driven mindset.

Responsibilities

• Lead a talented team and drive operational excellence.
• Ensure every customer interaction is exceptional.
• Monitor KPIs and optimize workflow.

Skills

Leadership experience

Communication skills

Customer service

Technical savvy

Data-driven mindset

Job description

Service Manager – Lead with Purpose, Deliver with Excellence

Location: Big Rapids
Job Type: Full-Time
Compensation: Competitive salary + performance incentives

About Us

We’re not just fixing cars— we’re building trust, creating experiences, and raising the bar for automotive service. Our mission is simple: deliver extraordinary care for every customer, every time.

Your Role

As our Service Manager, you’ll be the heartbeat of the shop—leading a talented team, driving operational excellence, and ensuring every customer leaves with confidence and a smile.

What You’ll Do

• Lead & Inspire: Set the tone for a positive, high‑performance culture.
• Champion Customer Experience: Make every interaction exceptional—from first hello to final handshake.
• Drive Results: Monitor KPIs, optimize workflow, and keep the shop running like a well‑oiled machine.
• Develop Talent: Coach and mentor your team to grow personally and professionally.
• Problem‑Solve: Think fast, act smart, and keep things moving.

What We’re Looking For

• Proven leadership experience (automotive preferred but not required).
• Strong communication and customer service skills.
• Tech‑savvy and data‑driven mindset.
• A passion for quality, integrity, and continuous improvement.

Why You’ll Love It Here

• Competitive pay + performance bonuses
• Full benefits package
• Ongoing training and career growth opportunities
• A culture built on respect, teamwork, and excellence

Ready to lead with purpose and create extraordinary experiences? Apply today and let’s drive success together!