Automotive Service Manager

Silverlakeauto; Town of Brookfield (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Mon-Fri schedule

Competitive salary

Health insurance

401(k) with company match

Paid holidays

Tuition assistance

Uniforms provided

Job summary

Silverlakeauto in Wisconsin seeks an Automotive Service Manager to lead daily store operations, mentor the Shop Foreman and service team, and deliver outstanding customer experiences.

You will own production planning, monitor metrics, control parts and labor margins, and recruit staff while upholding our culture of integrity and service excellence.

Mon-Fri schedule, competitive compensation, comprehensive benefits, and growth opportunities await the right leader.

Qualifications

• In-depth knowledge of the automotive industry and service operations.
• Proven leadership experience in service management or similar roles.
• Excellent communication, organization, and problem-solving skills.
• Self-motivated with energy and prioritization ability.

Responsibilities

• Lead overall store operation, managing Shop Foreman, Service Advisors, and staff.
• Develop and communicate production plans based on capacity and workflow.
• Track production and sales metrics and drive improvements.
• Maintain high customer service standards and staff development.
• Own gross profit through parts, labor margins, and inventory control.
• Recruit, schedule, and mentor location staff; uphold culture and standards.

Skills

Leadership

Automotive industry knowledge

Communication skills

Problem-solving

Job description

Automotive Service Manager – Lead, Inspire, Succeed

Enjoy a higher quality of life with a 5-day work week, competitive pay/benefits, and the opportunity to be part of a different kind of auto repair company.

We are innovative, caring professionals who love creating exceptional experiences for our team members to thrive. As an automotive service manager, you’ll lead with integrity, focus on people, and drive operational excellence every day while delivering world-class customer service.

The automotive service manager is responsible for the overall operation of the store, including managing and supporting the Shop Foreman, Service Advisors, and other support staff. General duties include daily operations management, serving customers, supporting direct reports in their personal and professional development, staffing the location, managing profitability of sales, ensuring smooth facility operations, maintaining a clean and organized work environment, and overseeing project management at the location.

Key Responsibilities:

• Create an exceptional experience for team members to thrive by fostering engagement, encouraging solutions, and facilitating effective communication.
• Understand, track, and analyze production and sales metrics.
• Develop, implement, and communicate a production plan based on capacity and workflow.
• Ensure proper communication channels are maintained between sales and production staff.
• Assist and empower the Service Advisor team to meet goals and performance metrics.
• As the automotive service manager, take ownership of gross profit by managing parts and labor margins, as well as inventory control.
• Monitor total shop productivity and identify opportunities for improvement.
• Ensure proper staffing and coverage through effective recruitment and scheduling.
• Interview and build a pipeline of future employees.
• Provide continuous training and career development for all team members.
• Hire, train, and lead location staff with a focus on company culture and cohesion.
• Maintain a professional personal image and uphold location standards.
• Oversee loaner vehicle cleanliness, safety, and readiness for customers.
• Manage inventory, building supplies, and operational resources.

Qualifications & Skills:

• In-depth knowledge of the automotive industry and service operations.
• Proven leadership experience, ideally as an automotive service manager or in a similar role.
• Excellent communication, organization, and problem-solving skills.
• Self-motivated with a high level of energy and the ability to set priorities.

What We Offer:

• Monday through Friday schedule—no weekends.
• $90-130K; Compensation is never an issue for the right candidate!
• Growth and development opportunities tailored to your career path.
• Medical, dental, and vision insurance for your entire family.
• 401(k) with aggressive company match starting after 60 days.
• Generous PTO plan plus paid holidays.
• Tuition assistance to reduce or eliminate education-related debt.
• Paid uniforms—no out-of-pocket costs.

If you’re ready to join a forward-thinking company and take your career to the next level, apply today to become our next automotive service manager.