Auto Service Team Lead — Sales & Service Excellence

Big Brand Tire & Service; Atascadero (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Hourly plus commission

Paid vacation

Health insurance

401(k) with company match

Employee discounts

Referral bonuses

ASE reimbursement

Career growth opportunities

Job summary

Big Brand Tire & Service is seeking an Automotive Service Manager to lead a busy service team and bridge communication between technicians and customers. The role emphasizes coaching, efficiency, and achieving sales/service targets in a fast-paced environment.

The successful candidate will have 1–3 years of service-management or retail repair leadership experience, strong service-sales skills, and a commitment to delivering world-class customer service at a high-volume shop.

Qualifications

• At least 1–3 years of experience in automotive service management or retail repair leadership.
• Strong background in service sales (tires, brakes, maintenance, or mechanical).
• Proven ability to lead a team in a high-volume, fast-paced environment.
• Excellent communication and problem-solving skills.
• Valid driver’s license + ability to lift 70 lbs.
• Open availability, including weekends, to lead and support the team during peak business times.

Responsibilities

• Lead the service team — train, coach, and motivate techs & advisors to perform at their best.
• Be the bridge between mechanics and customers: explain repairs, recommend services, and close sales with confidence.
• Drive store performance by hitting and exceeding sales & service targets.
• Partner with Store Manager on daily operations, scheduling, and compliance.
• Keep the shop efficient, safe, and aligned with company standards.
• Ensure every customer gets world-class service that builds loyalty and trust.

Skills

Automotive service management

Sales leadership

Team leadership

Communication

Problem solving

Job description

Big Brand Tire & Service is seeking an Automotive Service Manager to lead a busy service team and bridge communication between technicians and customers. The role emphasizes coaching, efficiency, and achieving sales/service targets in a fast-paced environment.

The successful candidate will have 1–3 years of service-management or retail repair leadership experience, strong service-sales skills, and a commitment to delivering world-class customer service at a high-volume shop.