Service Manager

A. O. Smith Corporation; Appleton (WI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation package

Medical and dental insurance

Company-sponsored life insurance

Retirement security savings plan

Disability programs

Tuition assistance

Job summary

A. O. Smith Corporation in Wisconsin is seeking a head of the service and installation team for the Clean Water Center in Appleton. You will provide day-to-day leadership, assign daily work, oversee installs, and ensure a positive customer experience at every visit.

The role requires a strong background in customer service and mechanical fields, with a track record in inventory management, budgeting, and training. This position offers comprehensive benefits and career growth opportunities.

Qualifications

• Associate degree in related field.
• Minimum 7 years of related experience.
• Experience in customer service, plumbing, HVAC or mechanical background.
• Knowledge of inventory management (ordering, receiving, physical inventory, E&O).
• Proficiency in Word and Excel.
• Preferred: Plumbing license or Restricted Appliance Plumbing License.
• Able to solve practical problems with limited standardization.
• Focus on quality control and training.
• Budgeting and sales development experience.
• Able to lift up to 50 lbs; up to 100 lbs with equipment.

Responsibilities

• Manage the service and installation team for the Clean Water Center in Appleton, WI.
• Provide day-to-day leadership, assign daily work, oversee installations, and ensure a positive customer experience with each install.

Skills

Customer service

Mechanical background

Problem solving

Quality control and training

Budgeting and sales development

Education

Associate degree in related field

Tools

Microsoft Word

Microsoft Excel

Job description

Job description:

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

Manage the service and installation team for the Clean Water Center in Appleton,WI. The incumbent will be responsiblefor providing day-to-day leadership to the team which includes assigning daily work, overseeing installation, and ensuring a positive customer experience with each install.

Qualifications

• Associate degree in related field
• Minimum 7 years of related work experience
• Experience in customer service, plumbing, HVAC, or other mechanical background
• Knowledge of inventory management practices including ordering, receiving, physical inventory and E&O.
• Proficiency in Microsoft Word and Excel
• Preferred but not required:Plumbing or Restricted Appliance Plumbing License
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Focus on quality control and training
• Budgeting and sales development experience
• Ability to lift up to 50lbs unassisted by equipment
• Ability to utilize equipment to move up to 100lbs occasionally

We Offer

• Competitive compensation package
• medical and dental insurance
• company-sponsored life insurance
• retirement security savings plan
• short- and long-term disability programs
• tuition assistance

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.