Service Technician

A. O. Smith Corporation; Tucson (AZ); On-site; USD 52,000 - 64,000; Full time

Job summary

A.O. Smith Corporation in Tucson, AZ is seeking a Regional Field Service Technician responsible for customer site visits, servicing and repairing equipment, and maintaining strong dealer and customer relationships.

The role requires a high school diploma and 5+ years of related experience, plus proficiency with Microsoft Office, Salesforce, and SAP. Individual should understand local codes and be able to work independently or as part of a team to meet deadlines.

Qualifications

• High School Diploma.
• 5+ years of related work experience or training.
• Proficiency with Microsoft Office, Salesforce, SAP.
• Proficient customer service experience.
• Understanding of local, state, and national codes/regulations.
• Ability to work independently and as a team to meet deadlines and goals.
• Understanding of water supply systems, pressure boosting systems, regulation, piping.

Responsibilities

• Conduct customer site visits and maintain relationships.
• Service and repair equipment.
• Deliver salt.
• Provide dealer support and customer service support.

Skills

Customer service

Independent worker

Team collaboration

Codes/regulations knowledge

Troubleshooting

Defusing tense situations

Education

High School Diploma

Associates degree (preferred)

Tools

Microsoft Office

Salesforce

SAP

Job description

Job description:

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

Regional field service responsibility which includes but not limited to; customer site visits, defusing tense situations, maintaining relationships, servicing equipment, repairing equipment, delivering salt, dealer support and customer service support

Qualifications

• High School Diploma
• 5+ years of related work experience or training.
• Proficiency with computers and programs, specifically Microsoft Office software, SalesForce, SAP.
• Proficient customer service experience.
• Possess a general understanding of local, state, and national codes / regulations.
• Ability to work independently and as a team to meet deadlines and goals.
• Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios etc.

Additional Qualifications

• Associates degree in related, preferred
• Field HVAC/Plumbing/Mechanical related experience preferred
• Trade Certification, preferred
• Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred.

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.