Service Technician III - Residential and Commercial Water Systems

A. O. Smith Corp.; Appleton, Northern (WI, KY); Sur place; USD 52 000 - 72 000; Plein temps

Avantages offerts par ce poste

Medical and dental insurance

Retirement savings plan

Tuition assistance

Life insurance

Résumé du poste

A.O. Smith Corp. is seeking a Service Technician III for residential and commercial water systems, based in Appleton, WI.

This onsite role involves regional field service, customer visits, equipment servicing and repair, salt delivery, and dealer support to maintain strong customer relationships. Qualifications include a high school diploma and 5+ years of related experience; proficiency with MS Office, Salesforce, and SAP; knowledge of water systems and codes; ability to work independently or

Qualifications

• High School Diploma required.
• 5+ years of related work experience or training.
• Proficiency with computers and programs, specifically Microsoft Office, Salesforce, and SAP.
• Customer service experience required.
• Understanding of local, state, and national codes and regulations.
• Ability to work independently and as a team to meet deadlines.
• Knowledge of water supply systems, pressure boosting, regulation and piping.
• Associates degree in related field preferred.
• Field HVAC/Plumbing/Mechanical experience preferred.
• Experience with Control Systems (PLCs) and Building Integration Systems preferred.

Responsabilités

• Regional field service responsibility which includes but not limited to; customer site visits, defusing tense situations, maintaining relationships, servicing equipment, repairing equipment, delivering salt, dealer support and customer service support.

Connaissances

Customer service

Water systems knowledge

Independent & team work

Regulatory understanding

Problem solving

Field service experience

Formation

High School Diploma

Associates degree in related field

Outils

Microsoft Office

Salesforce

SAP

Description du poste

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Service Technician III - Residential and Commercial Water Systems

Date: Oct 8, 2026

Location(s):

Appleton, WI, US, 54914

Business Unit: NAWT

Workplace Setting: Onsite

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

Regional field service responsibility which includes but not limited to; customer site visits, defusing tense situations, maintaining relationships, servicing equipment, repairing equipment, delivering salt, dealer support and customer service support

Responsibilities

Qualifications

• High School Diploma
• 5+ years of related work experience or training.
• Proficiency with computers and programs, specifically Microsoft Office software, SalesForce, SAP.
• Proficient customer service experience.
• Possess a general understanding of local, state, and national codes / regulations.
• Ability to work independently and as a team to meet deadlines and goals.
• Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios etc.

Additional Qualifications:

• Associates degree in related, preferred
• Field HVAC/Plumbing/Mechanical related experience preferred
• Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred.

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
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ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Nearest Major Market: Appleton
Nearest Secondary Market: Oshkosh
Job Segment: Wastewater, Water Treatment, HVAC, Supply, SAP, Engineering, Operations, Technology