Service Manager

A. O. Smith Corp.; Appleton, Northern (WI, KY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Retirement savings plan

Disability programs

Tuition assistance

Job summary

A. O. Smith Corp. in Appleton, Wisconsin, is seeking a Service Manager to lead the service and installation team at the Clean Water Center.

You will assign daily work, oversee installations, and ensure a positive customer experience with each job.

Candidates should have strong experience in plumbing/HVAC, budgeting, and inventory management; onsite, competitive benefits offered.

Qualifications

• Associate degree in related field is required.
• Minimum 7 years of related work experience.
• Experience in customer service, plumbing, HVAC, or other mechanical background.
• Knowledge of inventory management practices including ordering, receiving, physical inventory and E&O.
• Proficiency in Microsoft Word and Excel.
• Preferred but not required: Plumbing or Restricted Appliance Plumbing License.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Focus on quality control and training.
• Budgeting and sales development experience.
• Ability to lift up to 50lbs unassisted by equipment.
• Ability to utilize equipment to move up to 100lbs occasionally.

Responsibilities

• Manage the service and installation team for the Clean Water Center in Appleton, WI.
• Provide day-to-day leadership to the team including assigning daily work.
• Oversee installation and ensure a positive customer experience with each install.

Skills

Customer service

Mechanical background

Inventory management

Problem solving

Quality control

Budgeting & sales development

Lift up to 50lbs

Move up to 100lbs occasionally

Education

Associate degree in related field

Tools

Microsoft Word

Microsoft Excel

Job description

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Service Manager

Date: Oct 8, 2026

Location(s): Appleton, WI, US, 54914

Business Unit: NAWT

Workplace Setting: Onsite

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

Manage the service and installation team for the Clean Water Center in Appleton,WI. The incumbent will be responsiblefor providing day-to-day leadership to the team which includes assigning daily work, overseeing installation, and ensuring a positive customer experience with each install.

Qualifications

• Associate degree in related field
• Minimum 7 years of related work experience
• Experience in customer service, plumbing, HVAC, or other mechanical background
• Knowledge of inventory management practices including ordering, receiving, physical inventory and E&O.
• Proficiency in Microsoft Word and Excel
• Preferred but not required:Plumbing or Restricted Appliance Plumbing License
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Focus on quality control and training
• Budgeting and sales development experience
• Ability to lift up to 50lbs unassisted by equipment
• Ability to utilize equipment to move up to 100lbs occasionally

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Nearest Major Market: Appleton
Nearest Secondary Market: Oshkosh
Job Segment: Wastewater, Water Treatment, Service Manager, HVAC, Manager, Engineering, Customer Service, Operations, Management