Service & Maintenance Growth Account Manager

Mitsubishi Electric US, Inc.; Hayward (CA); On-site; USD 94,000 - 130,000; Full time

Benefits offered by this job

Commissions and incentive pay

401(k) and benefits

Paid time off

Job summary

Mitsubishi Electric US, Inc. is seeking a Service Sales Coordinator to protect, sustain and grow EED service sales and maintenance interests across Northern California. You will focus on account retention, renewal of maintenance contracts, and expanding repair and foreign maintenance opportunities.

The role requires strong customer service, communication, and data management, with proficiency in Salesforce and MS Office. A bachelor’s degree and valid driver’s license are preferred.

Qualifications

• Bachelor's degree or equivalent preferred.
• Prior experience in a sales and/or customer service environment preferred.
• General knowledge of vertical transportation industry preferred.
• Valid driver's license with acceptable driving record.
• Excellent written and oral communication skills.
• Strong customer service and people skills.
• Ability to handle adversity calmly and with urgency.
• Working knowledge of MS Office including Word, Outlook, Excel and PowerPoint; MS Project knowledge beneficial.

Responsibilities

• Achieve established service sales goals and objectives for account retention, open order sales, repair sales, and other maintenance opportunities.
• Ensure all maintenance contracts are current and renew expeditiously to minimize risk.
• Prepare maintenance estimates and repair proposals and present them to customers.
• Develop and maintain excellent customer relations to maximize company interests.
• Respond quickly and professionally to customer needs and concerns.
• Maintain data entries and reports, and use Salesforce per policy.
• Assist with collections and maintenance of accounts to minimize receivables.
• Participate in continuous improvement programs and reviews of billables.

Education

Bachelor's degree or equivalent

Tools

Salesforce

MS Office

Job description

Mitsubishi Electric US, Inc. is seeking a Service Sales Coordinator to protect, sustain and grow EED service sales and maintenance interests across Northern California. You will focus on account retention, renewal of maintenance contracts, and expanding repair and foreign maintenance opportunities.

The role requires strong customer service, communication, and data management, with proficiency in Salesforce and MS Office. A bachelor’s degree and valid driver’s license are preferred.