Service Administrator, South (Houston, TX)

DMG MORI USA; Houston (TX); On-site; USD 30,000 - 47,000; Full time

Job summary

DMG MORI USA is seeking a Service Coordinator at its Technical Center in Houston to support service engineers, installations, and machine shipments. The role requires coordinating purchasing, shipping, and receiving logistics with customers and vendors, and working closely with the service team to ensure smooth operations.

The position is office-based, with 5% travel, and offers exposure to manufacturing environments.

Qualifications

• Bachelor’s degree preferred.
• 2+ years related experience.
• Experience ordering parts preferred.
• Proficient Microsoft Word, Excel, and PowerPoint skills.
• Experience working in a field service office environment.
• Experience with SAP, Baan, or similar ERP systems.

Responsibilities

• Office-based role reporting to the service team.
• Coordinate with customers on service schedules and changes.
• Interact with customers during service calls.
• Process installation reports weekly.
• Process warranty parts orders for field service.
• Order parts domestically and internationally.
• Arrange shipping for service tooling and returns.
• Assist in machine logistics, invoicing, and vendor orders.
• Other duties as assigned.

Skills

MS Word

MS Excel

PowerPoint

Education

Bachelor's Degree preferred

Tools

SAP

Baan

Job description

Location: DMG MORI Technical Center, Houston, TX

Hours: Monday through Friday, core business hours

Classification: Non-Exempt

Travel: 5%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

This position functions and reports physically in the office, and will support the service coordinator, service engineers and application engineers. Individual will work closely with the service coordinator to support service requests, installations, machine shipments, trainings. Individual will coordinate purchasing, shipping, and receiving logistics with customers and vendors on a regular basis.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• This position functions and reports physically in the office
• Support Service Coordinators and Manager by communicating with customers regarding service engineer schedules or changes
• Communicate directly with the customer on Service calls
• Weekly processing of installation reports
• Process warranty parts orders to support field service requirements
• Responsible for ordering parts domestically and internationally
• Manage shipping arrangements for service tooling and return of defective parts from customers
• Assist in machine logistics; invoicing and vendor orders when needed
• Other duties as assigned

Requirements:

• Bachelor’s Degree preferred
• 2+ years related experience
• Experience ordering parts preferred
• Proficient Microsoft Word, Excel, and PowerPoint Skills
• Experience working in a field service office environment
• Exceptional organization skills and flexibility working in a fast-paced setting
• Experience with SAP, Baan, or similar ERP system s

General office environment will be experienced. There will be periodic exposure to manufacturing environments which may present hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands:

Frequent: Sitting at desk, utilizing computers and phones, standing and walking.

Periodic: Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Occasional: Business travel. Bending, squatting, stooping, reaching, pushing, pulling, and lifting.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening