Service Logistics Administrator

DMG MORI USA; Houston (TX); On-site; USD 30,000 - 47,000; Full time

Job summary

DMG MORI USA is seeking a Service Coordinator at its Technical Center in Houston to support service engineers, installations, and machine shipments. The role requires coordinating purchasing, shipping, and receiving logistics with customers and vendors, and working closely with the service team to ensure smooth operations.

The position is office-based, with 5% travel, and offers exposure to manufacturing environments.

Qualifications

• Bachelor’s degree preferred.
• 2+ years related experience.
• Experience ordering parts preferred.
• Proficient Microsoft Word, Excel, and PowerPoint skills.
• Experience working in a field service office environment.
• Experience with SAP, Baan, or similar ERP systems.

Responsibilities

• Office-based role reporting to the service team.
• Coordinate with customers on service schedules and changes.
• Interact with customers during service calls.
• Process installation reports weekly.
• Process warranty parts orders for field service.
• Order parts domestically and internationally.
• Arrange shipping for service tooling and returns.
• Assist in machine logistics, invoicing, and vendor orders.
• Other duties as assigned.

Skills

MS Word

MS Excel

PowerPoint

Education

Bachelor's Degree preferred

Tools

SAP

Baan

Job description

DMG MORI USA is seeking a Service Coordinator at its Technical Center in Houston to support service engineers, installations, and machine shipments. The role requires coordinating purchasing, shipping, and receiving logistics with customers and vendors, and working closely with the service team to ensure smooth operations.

The position is office-based, with 5% travel, and offers exposure to manufacturing environments.