Senior Field Service Coordinator

Dmg-Mori-Usa,-Inc; Houston (TX); On-site; USD 90,000 - 110,000; Full time

Job summary

DMG MORI USA, Inc. seeks a Service Coordinator in Houston, TX to manage field service scheduling and customer satisfaction. The role requires coordinating with FSEs, providing technical support, and tracking service orders with CRM tools.

The ideal candidate has 5–7 years in service engineering, strong knowledge of CNC systems, and proficient in Microsoft Office; SAP is a plus. Travel about 25% and core business hours apply.

Qualifications

• Bachelor’s degree from accredited university.
• 5–7 years of service engineering experience.
• Knowledge of mechanical, electrical, pneumatic, hydraulic, PLC systems; CNC programming.

Responsibilities

• Schedule FSE daily and manage service commitments.
• Provide field and phone technical support to customers.
• Coordinate training, open issues, and project work orders.
• Communicate with factories in Japan and Germany to resolve issues.
• Record activities in the CRM for KPI tracking.

Skills

Scheduling

Technical support

Customer communication

Multi-project management

MS Office

Education

Bachelor's degree

Tools

SAP

Job description

DMG MORI USA, Inc. seeks a Service Coordinator in Houston, TX to manage field service scheduling and customer satisfaction. The role requires coordinating with FSEs, providing technical support, and tracking service orders with CRM tools.

The ideal candidate has 5–7 years in service engineering, strong knowledge of CNC systems, and proficient in Microsoft Office; SAP is a plus. Travel about 25% and core business hours apply.