Senior Field Service Coordinator - CNC & Machinery Support

Dmg Mori Usa, Inc; Houston (TX); On-site; USD 90,000 - 110,000; Full time

Job summary

DMG MORI USA, Inc. Houston Technical Center is seeking a Service Coordinator to manage field service operations, scheduling, and customer communications. You will ensure timely responses, coordination with FSEs, and support across the service lifecycle.

The role requires 5–7 years in service engineering, knowledge of CNC systems and PLCs, and strong teamwork with international factories. On-site work with 40+ hours weekly and travel up to 25% are expected.

Qualifications

• Bachelor’s degree from accredited University.
• 5–7 years of service engineering experience.
• Knowledge of mechanical, electrical, pneumatic, hydraulic, PLC systems, CNC programming.
• Ability to handle multiple projects simultaneously in a fast paced environment while meeting deadlines.
• Proven experience to communicate professionally with internal and external customers.

Responsibilities

• Schedule FSE daily and coordinate service activities.
• Provide technical support for customers and FSEs.
• Provide support in the field to FSEs when needed.
• Phone support for internal and external customers via the MyDMGMori portal and Hotline.
• Provide local training to improve FSE skill sets.
• Manage open issues within the department.
• Provide estimates for future service jobs and create work orders.
• Communicate with factories in Japan and Germany to address technical issues and find solutions.
• Provide performance reviews, interview perspective employees and schedule employee training.
• Assist in scheduling, shipping and receiving, installation, inspection and pack up of showroom machines.
• Conduct and fulfill regulatory facility related safety audits on a regular basis.
• Manage the service report documentation and billing process.
• Manage and control all assets assigned to their respective area to ensure tooling and test equipment remains in good working order.
• Record and log activities in the CRM system for accurate KPI analysis.
• Other duties as assigned.

Skills

Customer service

Technical support

Communication

Project management

Microsoft Office

Field support

Education

Bachelor’s degree

Tools

SAP

CRM system

Job description

DMG MORI USA, Inc. Houston Technical Center is seeking a Service Coordinator to manage field service operations, scheduling, and customer communications. You will ensure timely responses, coordination with FSEs, and support across the service lifecycle.

The role requires 5–7 years in service engineering, knowledge of CNC systems and PLCs, and strong teamwork with international factories. On-site work with 40+ hours weekly and travel up to 25% are expected.